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Deputy Mayor / Adjoint au Maire

Re: Referred someone but not getting reward

I hope they did not activate in store if it took 30 mins to pick a number.

 

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Good Citizen / Bon Citoyen

Re: Referred someone but not getting reward

ah, I see. Activated at home. Gonna wait a few days to see then.

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Good Citizen / Bon Citoyen

Re: Referred someone but not getting reward

My friend did the activation front of me and still not received both $1 and $10. It is 4 days now. Hopefully, PM will fix this issue.

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Mayor / Maire

Re: Referred someone but not getting reward

@Tom19   if your friend used your refferal code you should see the 1$ friend refferal in your account right away. The 10$ that he will get usually is in the account the following morning!  If you don't see the 1$ reward on your account then your friend will have to contact the moderator_team to see what went wrong 

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Good Citizen / Bon Citoyen

Re: Referred someone but not getting reward

Same thing happened here, been a few days still no $10 bonus. But I did get the $1 autopay.

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Great Neighbour / Super Voisin

Re: Referred someone but not getting reward

I encountered the same issue. The person I referred to already got the $10 credit the day after sign up/activation. But I still havent recieved it. I was at the store the staff told me it would work even I sign up in the store so I let him help my aunt to sign up. 

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Mayor / Maire

Re: Referred someone but not getting reward

@Ivon 

You were misinformed by vendor.  Your aunt had to sign up at home, online to get the special promotion that ends today.  You will get ongoing $1/month credit as long as your aunt stays with Public Mobile.  Your aunt also will not get the extra $10 bonus credit.  

 

Here are the terms:

 

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

  1. Be a good pal and refer a friend to Public Mobile.
  2. Tell your friend that they need to successfully activate online on a $25/mo plan or higher during the promotional period and include you as their referrer in order to be eligible for the promotion. Learn more about Referral Codes HERE
  3. The extra one-time $10 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

 

Your friend will need to:

  1. Purchase a Public Mobile SIM card. (Find a store)
  2. Activate a Public Mobile SIM card online on a $25/mo plan or higher at activate.publicmobile.ca.
  3. Enter your active Public Mobile referral code on the referral page during the activation process. The one-time $10 credit will be applied to their Self-Serve account within 72 hours of activation.
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Mayor / Maire

Re: Referred someone but not getting reward


@Ivon wrote:

I encountered the same issue. The person I referred to already got the $10 credit the day after sign up/activation. But I still havent recieved it. I was at the store the staff told me it would work even I sign up in the store so I let him help my aunt to sign up. 


@Ivon very frustrating to hear you and your aunt will be denied the bonus $10 referral credit because "staff think they know what they are talking about when it comes to pm promos. Let me ask....were you specific about the bonus referral credit or were you both a little general about it leading to an assumption that it was just a regular referral? As well...did your aunt get a free SIM card? Unfortunately because you did not follow the conditions there is very little pm will do about it. However you may depending on the what was said between you and the salesperson in regards to the referral promotion and what kind of retail location you are dealing with...and a chain will be more likely want to fufill their customer service commitments than a smaller independant...maybe the opposite can be true. I think it comes down to this if your aunt received a free SIM card then she has still benefited an equal amount and you have learned the lesson that retail staff rarely are aware of any current promotion by pm and even if it qualifies for an in store activation you must monitor the activation and understand what is required to qualify and even direct the staff as to how to navigate the site and where and what to choose. Pm's model of self serve means it in almost all aspects of their mobile service. The more you learn about pm the better your experience  will be...whether you can get a credit for their mistake...at the very least your aunt should benefit from a free SIM card.

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Model Citizen / Citoyen Modèle

Re: Referred someone but not getting reward

- make sure the person you refer entered your referral code and entered it correctly.

 

- did they get activated credit? If they did then it would mean they entered a referral code.

 

- check with the MOD

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Great Neighbour / Super Voisin

Re: Referred someone but not getting reward

Sadly I did not get  the sim for free. I paid for my aunt sim, and sign up for $25 plan for her to qualify the promo. I did ask the staff particularly was it $10 in addition to the regular $10 bonus, and he told me yes, as he was reading from his screen. I will try to reach out to London drugs. If the sales wasnt so sure, I would have just get the sim and activate it myself. 

 

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