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Referral reward not showing on account yet?

emma2
Great Neighbour / Super Voisin

My husband signed up a couple of weeks ago using me as the referrer, but I still don't see the reward showing up on my account. It only shows the auto-pay reward.

Just wondering how long they usually take to show up?

 

Thanks

3 REPLIES 3

will13am
Oracle
Oracle

@emma2, go into the rewards page and click on the little triangle.  A pop down menu should appear showing all the numbers who used you as a referral.  If you don't see a list with all the correct numbers, a moderator should be consulted.  The referral update seems to take a while some times.  There really isn't a rush for this as it will be a while before the next payment which is really when it matters.  BTW, normally the referring party gets a SMS from Public Mobile when a referral has been successfully registered. 

NDesai
Oracle
Oracle

Wait couple of weeks. If you still don't see it, send private message to one of the mod. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Watoko
Deputy Mayor / Adjoint au Maire

It should only take a couple days. If it still hasn't shown up and it's been weeks, you should contact a mod (@Shazia_K@Mary_M) for them to look into this for you as it is likely a system glitch.

 

Instructions to do so are here: Contacting our Community Moderators

 

Make sure to include your husband's number in your message.

 

Hope this gets resolved soon and you can reap in the savings!

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