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Good Citizen / Bon Citoyen

Referral didn't work

my friend was referred by me and when he went to get his SIM card, he offered up my phone number as the referral just like I did when I joined (offered up the phone number of the person who referred me).  However, it didn't work and he walked away with the SIM card but didn't get the referral credit and I also will not get the referral credit ($10) or the ongoing $1/mo savings.  1. why was my phone number not accepted as the referrral (it worked when I signed myself in June)

2. How do we retroactively get my referral code attached to his account so we can both get the $10 credit and I can get the ongoing $1/mo credit?

 

THank you

Mayor / Maire

Re: Referral didn't work


@debomu wrote:

my friend was referred by me and when he went to get his SIM card, he offered up my phone number as the referral just like I did when I joined (offered up the phone number of the person who referred me).  However, it didn't work and he walked away with the SIM card but didn't get the referral credit and I also will not get the referral credit ($10) or the ongoing $1/mo savings.  1. why was my phone number not accepted as the referrral (it worked when I signed myself in June)

2. How do we retroactively get my referral code attached to his account so we can both get the $10 credit and I can get the ongoing $1/mo credit?

 

THank you


They've changed over to a referral code very recently (5 days ago)...not your phone number.

You as the existing customer would only have got the $1 reward. The new customer would get the $10.

But now, all you can do is ask the moderators to add the referral and only you will get the reward...not the new customer.

Good Citizen / Bon Citoyen

Re: Referral didn't work

They didn't offer any transition period for this new code thing??? It just changed 3 days before he went and now he loses out on the $10 credit just because I don't recall getting the announcement???  That's so wrong, no notice and just cut out the program because somoene didn't notice a single announcement message (not even sure I got it at all)

GR
Town Hero / Héro de la Ville

Re: Referral didn't work

For your refferal code log in to your account and look on the right top hand corner. It's a 6 character code!  Also you should of got it last Wednesday in a text from 5131 public mobile 

Mayor / Maire

Re: Referral didn't work


@debomu wrote:

They didn't offer any transition period for this new code thing??? It just changed 3 days before he went and now he loses out on the $10 credit just because I don't recall getting the announcement???  That's so wrong, no notice and just cut out the program because somoene didn't notice a single announcement message (not even sure I got it at all)


There was advance notice. Text as mentioned and here.

GR
Town Hero / Héro de la Ville

Re: Referral didn't work

And they sent a text a week before that to everyone to explain what was taking place

Mayor / Maire

Re: Referral didn't work


@debomu wrote:

They didn't offer any transition period for this new code thing??? It just changed 3 days before he went and now he loses out on the $10 credit just because I don't recall getting the announcement???  That's so wrong, no notice and just cut out the program because somoene didn't notice a single announcement message (not even sure I got it at all)


@debomu  As mentioned, login to your selfserve and get your reference code. Give it to your friend and ask them to message the moderator with the info and see if they will add it.

Oracle

Re: Referral didn't work

@debomu, by chance did you unsubscribe to text notifications? 

Good Citizen / Bon Citoyen

Re: Referral didn't work

I see that question #2 went unanswered: can the reference code be applied retroactively?

 

This last weekend a friend switched to PM in store and did not have my reference code handy. I have the code and know where to get it, and had mentioned the switch from phone # to reference code a few weeks back. The in store person - this was London Drugs - was super helpful to my friend; no complaints there. I was pretty much out of touch much of the weekend on the water, where the boat motor and my crappy hearing means I don't notice the phone making noise or vibrating. So, is there a way to have my friend use my reference code retroactively? 

 

Thanks for any help with this.

Good Citizen / Bon Citoyen

Re: Referral didn't work

...and yes, I saw the reply, "all you can do is ask the moderators to add the referral and only you will get the reward." To my mind, that's not a definitive, "Yes, it can be done.", or a "No."