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Great Neighbour / Super Voisin

Refer-a-friend Reward Removed



My refer a friend reward has been removed from my account. I think it had to something with me changing the credit card number on my wife's account. 


In in the past I got the reward from refering my wife's account and now I don't.  It has been 2 90 day cycles now without it.


How do I get it back?




David Wan


Re: Refer-a-friend Reward Removed

@Dwan86, if your wifes account has never been suspended (which can cause issues with Referrals) you will need to contact the MODS to look into this for you. 

To send a private message to a moderator click this link.
In your message please include:
  • PM Phone Number
  • 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
    • account number 
    • date of birth
    • complete address listed on account with postal code
    • email address on account
    • most commonly called numbers
    • alternate number listed on the account
    • last payment date and amount
    • last 4 digits of the credit card
  • Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *

Re: Refer-a-friend Reward Removed

@Dwan86, are you sure you had the referral previously?  I just had a lost referral thing myself due to a payment issue during renewal.  I asked about whether the referral will come back automatically now that the payment issue has been resolved.  I was told the system will correcct for this automatically.  Just sharing some information...  If my situation is not applicable, by all means seek intervention from the moderator team. 

Great Neighbour / Super Voisin

Re: Refer-a-friend Reward Removed

I am certain I had discount before, which was why I was confused as to why it disappeared. I will just contact a Mod to look into for me.



Great Neighbour / Super Voisin

Re: Refer-a-friend Reward Removed

Thanks. I will contact a mod.



Deputy Mayor / Adjoint au Maire

Re: Refer-a-friend Reward Removed

go to your account and look under billing details. it lists all the credits from autopay, loyalty, referral bonus etc.