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Great Neighbour / Super Voisin

Refer-a-Friend Rewards Problem

Hi,

I have one frend whuch I refered.

 

Before I got text messages and I earned rewards.

 

Hovewer, It srarted some months and I never gor this kind of Rewards.

 

 

  • My Rewards
    • Loyalty Reward ($3)
    • AutoPay Reward ($6)
    • Community Reward $0
    • Refer-a-Friend Reward $ 0

 On the Reward opage I have total $28 but the most of them never applied to my account.

As result I did not get any "Friend" discount.

 

When I checked my payment history I couldn't find any FRiend-refer Rewards money applied to my account.

 

I hope Public Mobile support may help me to fix it?

 

Highlighted
Oracle

Re: Refer-a-Friend Rewards Problem

You will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, the referral phone number, and all the details.

BTW: your friend must enter YOUR phone number in the referral box for you to get the reward.


>>> ALERT: response to private messages may be slow. I am not a moderator. Une réponse aux messages privés peut être lente. Je ne suis pas modérateur.
Good Citizen / Bon Citoyen

Re: Refer-a-Friend Rewards Problem

I had the exact same problem.

Email a mod and send them the following information to make things a bit faster:

 

- account number

- email address

- last payment date

 

Then add the screenshots showing the transactions to show that you never received the credit.

They fixed mine pretty quickly and I haven't had any issues since.