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Refer-a-Friend Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 8, 2018

 

The Refer a Friend Reward

 

How does it work?

 

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

 

How do I refer a friend?

 

When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:

 

Fig4.png

 

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
413 REPLIES 413

imm1304
Retired Oracle / Oracle Retraité

Hi @frenchonion!

Thanks for the update.  Good that they honored it without any hassle.  

I hear that the referral bonus gig mention has been removed from the activation page now. Finally.  

frenchonion
Good Citizen / Bon Citoyen

Regarding the referral bonus 1GB data add-on that was indicated during my activation process, I wrote to the mods about it and they immediately added it to my account! No questions asked, other than verifying my info.

marsbar
Great Citizen / Super Citoyen

It has to be a different email address though @BanujanG

mimmo
Retired Oracle / Oracle Retraité

@savsingh74  best to contact the mods and ask them to look into it.  send them the phone number so they can cross reference the application



Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

savsingh74
Good Citizen / Bon Citoyen

I refer my friend over one month ago and I don't see any reward as yet.

frenchonion
Good Citizen / Bon Citoyen

@imm1304 wrote:

@frenchonion, please write to @CS_Agent and get this sorted.  

 

The bonus gig promo has long expired but for reasons known only to the PM staff, they have chosen to leave the mention of this promo on the activation portal.  Maybe its a little game to check how many of the new customers are paying attention 😄


@imm1304 Thanks, I hope I win something from this game! 😄 I'll write to the mods.

Taekgun
Deputy Mayor / Adjoint au Maire

Agreed.  If the promotion is still showing during activation, then it should be honoured.  Curious that they STILL haven't removed. Smiley Happy

imm1304
Retired Oracle / Oracle Retraité

@frenchonion, please write to @CS_Agent and get this sorted.  

 

The bonus gig promo has long expired but for reasons known only to the PM staff, they have chosen to leave the mention of this promo on the activation portal.  Maybe its a little game to check how many of the new customers are paying attention 😄

frenchonion
Good Citizen / Bon Citoyen

@mimmo wrote:

@Taekgun Yes the bonus gig promotion ended a while ago (mid late November) but it was still showing up during the activation process in mid December.  Not sure if the activation page is still showing it or not. (Have not activated a sim in a while)


I activated my sim a couple days ago and used my friends number for referral, and it still showed the referral bonus 1GB add-on during the activation process. When I look in self-serve, there is no mention of this bonus add-on anywhere on my account.

mimmo
Retired Oracle / Oracle Retraité

@Taekgun Yes the bonus gig promotion ended a while ago (mid late November) but it was still showing up during the activation process in mid December.  Not sure if the activation page is still showing it or not. (Have not activated a sim in a while)

Taekgun
Deputy Mayor / Adjoint au Maire

@murray22

 

If you didn't add your friends number during the activation process, there is no way to add it after the fact - not even the moderators can make a change.

 

This means that you won't get the referral credit or the 1GB credit on your account - sorry to be the bearer of bad news.Smiley Sad

 

On a side note, I'm pretty sure the 1GB referral bonus promotion has ended a while ago.

murray22
Good Citizen / Bon Citoyen

Great program, and beneficial to all.  I didnt realize until check out that the reffered person also gets a benefit....1 GB.  is that just for one month or forever?

murray22
Good Citizen / Bon Citoyen

I forgot to add my friends number as a referral.  PM should have a way to manually add this after activation so me and my friend get our rewards.

Anonymous
Not applicable

Awesome Job

i Like it Heart

Rockdaddy22
Retired Oracle / Oracle Retraité

@BanujanG wrote:

Can I refer someone living in the same adress, and payment with the same credit card? 

 


You sure can 🙂

BanujanG
Great Neighbour / Super Voisin

Can I refer someone living in the same adress, and payment with the same credit card? 

 

imm1304
Retired Oracle / Oracle Retraité

Hi @gregio20!

Within 72 hours, you will be able to see 1GB data add-on in selfsever.

When you sign in, on the overview page, you should see in the add-ons box.  

gregio20
Great Neighbour / Super Voisin

Hi I refered a friend, he became active public mobile member, how do i see my extra gig data after how many hours will show visiully on my Account ?

mimmo
Retired Oracle / Oracle Retraité

@j0nf   it is one time reward.  it does not renew.  think of it as an insurance policy if you go over your monthly data.  (that is when it is used.  if you never go over your montly data you will never use the bonus). 

 

this bonus data will stay on account untill it is used up.  it is ideal for people who occasionaly go over  their montly data or for people on talk and text plans who use minimal data ie my mom who has used 80mb of data in last 100 days.

 

 

 

j0nf
Good Citizen / Bon Citoyen

Hi everyone!

 

For the new promotion (refer a friend and each person gets 1gig of data), does anyone know if the 1g extra is for every 30 days or 90 days?

 

Thanks!

Jon

imm1304
Retired Oracle / Oracle Retraité

Hey @Mystm,

Send a private message to @CS_Agent.  Include your phone number.  Also provide the phone numbers you are not getting referral reward for.  One of our awesome mods will be happy to look into this and get back to you.  

Mystm
Great Neighbour / Super Voisin
Hi,

I think I'm having a problem because my friend referral on my bill and rewards aren't lining up. I've referred a few friends who I know are still with the service, but I'm not getting any rewards (and apparently I never was for half a year now). Can a mod help me out?

PublicUser1
Good Citizen / Bon Citoyen

I recieved the text within the hour if I remember correctly. Most definately within 24hrs.

zmawani
Great Citizen / Super Citoyen

Would you recieve the text-message indicating a referral immediately?

Rockdaddy22
Retired Oracle / Oracle Retraité
You just need to send them a PM, it'll be an easy fix for them. Please keep us updated.

Edit: Sorry just noticed the great advice above.

TerryC
Great Neighbour / Super Voisin

Yes I did get that text message. It was back in April. I also just noticed that I stopped receiving my refer a friend reward back in January even though nothing about my or the person I referred's plans changed. What do I do now? I will PM the moderator team. Thanks for your responses.

alamfaha
Good Citizen / Bon Citoyen
Exactly. If you did not receive a text informing you of the referral, the referral was not processed properly. Below is the text you should have received from PB.
"Public Mobile here. Congratulations! You have successfully referred a friend. If on a Rewards-eligible plan, see the Rewards tab in your Self Serve account."

I recommend you contact the moderator team, they should be able to help you.
Thanks.

IWIK
Town Hero / Héro de la Ville

Did you get the text message when they first signed up that you had been referred?

TerryC
Great Neighbour / Super Voisin
Hello,

I referred a friend a few months ago and they put my number in when they were signing up but I do not see that in my account. We are both on a 90-day plan. Please advise.

@CS_Agent

Rockdaddy22
Retired Oracle / Oracle Retraité
That's great news, thanks for the update. Welcome to the PM family 🙂
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