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Great Neighbour / Super Voisin

Re: Refer-a-Friend Reward

the person probably meant this "Get referred and you'll receive a one-time $10 credit! Plus we'll take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Sharing is caring!" which basically means if you get referred for the first time then you'll get $10 of course, but only once and if the person didn't mean this then I have no clue haha

Great Neighbour / Super Voisin

Re: Refer-a-Friend Reward


@smilee wrote:

Will this appear on my account page? I do not see any referral credits and my bill is coming due. I do know that the referrals are on a plan currently.


 

Mayor / Maire

Re: Refer-a-Friend Reward


@Lil_ana83 wrote:

@smilee wrote:

Will this appear on my account page? I do not see any referral credits and my bill is coming due. I do know that the referrals are on a plan currently.


 


 @Lil_ana83: This is confusing. Are you replying something to smilee or are you asking a question or repeating that question?

Which side of a referral do you think you should be getting?

If the new customer then you should see the one-time $10 added to your Available Funds. (could be $25)

If you're the existing customer then you should see the $1 in your rewards area on your overview page (could also be $25 in Available Funds). The reward will then get converted to Available Funds on renewal night.

Great Neighbour / Super Voisin

Re: Refer-a-Friend Reward

This is such a great way to get people involved in what is going on. Not to mention being rewarded while helping people. The great feeling of giving is satisfying and making your bill cheaper for doing this. This seems like a double reward. ;*)

Great Neighbour / Super Voisin

Re: Refer-a-Friend Reward

My friend that I refered tried to put money on her account but her card was refused. Between that time and her finding an alternative payment method (less than five minutes) I got a text informing me that I would not be receiving my refer a friend bonus as her account was inactive. She has now topped up and her account is fully active. We were under the impression she had done this within the time frame required. Is there anyway to reactivate my refer a friend bonus?

Model Citizen / Citoyen Modèle

Re: Refer-a-Friend Reward

Send a private message to Moderator_Team and ask them if they can fix it for you. Include your name, phone number, account number, and PIN - as well as your friend's name and phone number (i.e., include as much detail up front as you can to reduce the amount of back and forth messages, hopefully that'll speed things up for you).