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Refer-a-Friend Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 8, 2018

 

The Refer a Friend Reward

 

How does it work?

 

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

 

How do I refer a friend?

 

When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:

 

Fig4.png

 

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
413 REPLIES 413

Holliemac
Great Neighbour / Super Voisin

I am supposed to have a 25 credit on my account & its not showing what do i do?

Carld123
Deputy Mayor / Adjoint au Maire

@osamaali911

No rewards are applied to inactive accounts...as far as transfering balances to other lines dont think so...

osamaali911
Great Neighbour / Super Voisin

ok so i have 2 questions

 

1. TRUE OR FALSE: this is so i keep my number and account alive (avoiding the 90 day number expiry)

if my monthly rewards are $25 and my plan is $40 a month. 

e.g. month 1 i will be $15 short and it will be in inactive state
       month 2 i will have $50 in rewards, will $40 will be used for account and ill have an active line
       month 3 i will have $35 in rewards, and account will be inactive
       month 4 i will have $ $60 in rewards, $40 will be used for account and i will have an active line

2. is it possible to get more rewards than the plan? so rewards could reach $50 a month but plan is only $20 a month? 
trying to see if i can transfer extra points to other lines. or store them for future plan changes


Thank you in advance

@ksoosiah, you and your friend will not get the $25 each.  You did not activate online.

 

in Store activations are not a part of this deal.

@ksoosiah

It will take up to 72 hours for credit to show up in both accounts.  Usually within 24 hours though.  

ksoosiah
Good Citizen / Bon Citoyen

Hello all, 

 

I signed up with PM today and used a friends' referral code. I understand with the ongoing promotion, that we both will get $25 credits. Question is, how long does it take for this to show on my self serve account?

 

Thanks.

Arondu
Good Citizen / Bon Citoyen

Yes

AndonDandon
Great Neighbour / Super Voisin

 

 

popping
Retired Oracle / Oracle Retraité

@deepak310 wrote:

I got the refer a friend reward for the first month and then my friend had a break in service for one day between his first and second month of service as he forgot to recharge but he recharged after the delay of 1 day and continuously has a good standing since then but I have not been receiving my referral reward of 1 dollar per month since the break.

I thought it was for that month only but I have not received it for the next month after that as well.

Kindly help


Login to your account.

Click on the "My Rewards" button.

From the "My Rewards" screen, click on the black triangle symbol couple of time.  It will display a list of phone number of your referral.  Is the phone number of the referral still there?  If yes, send a private message to moderator for help.

deepak310
Great Neighbour / Super Voisin

I got the refer a friend reward for the first month and then my friend had a break in service for one day between his first and second month of service as he forgot to recharge but he recharged after the delay of 1 day and continuously has a good standing since then but I have not been receiving my referral reward of 1 dollar per month since the break.

I thought it was for that month only but I have not received it for the next month after that as well.

Kindly help

@Wadespublic, when you send that message, include the Wal-Mart address so that they know which location it is.

 

Truly sorry that you and your daughter have been victims of this ongoing issue.

Wadespublic
Good Citizen / Bon Citoyen

Thank you

Anonymous
Not applicable

@Wadespublic wrote:

How do I contact Public to inform them of the shady practices of the connections people at Walmart 


This has been going on for a while. It's how I guessed you had bought from a Walmart. Public Mobile has long since been made aware of these things.

They *might* do something for you after the fact but they have no obligation to.

 

You can send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Wadespublic
Good Citizen / Bon Citoyen

As far as I’m concerned this is not only misleading by the connections employees of Walmart but reflects very badly on Public Mobile and they’re customer service if new and existing customers can be taken advantage of. 

Carld123
Deputy Mayor / Adjoint au Maire

@Wadespublic

They know about it....it happens all the time....just have to read promos carefully...and believe what is in print..not words from someomes mouth...

Wadespublic
Good Citizen / Bon Citoyen

How do I contact Public to inform them of the shady practices of the connections people at Walmart 

Carld123
Deputy Mayor / Adjoint au Maire

@Wadespublic wrote:

I received a $10 credit but my daughter received nothing


@Wadespublic

Instore is10$...the other one you activated probably got 1$ referral

Anonymous
Not applicable

@Wadespublic wrote:

I received a $10 credit but my daughter received nothing


Your daughter should see the $1/30 day reward.

What also sucks for you is the. next. day. there was an in-store promo.

Happened to me too. I signed up and then got into the community here and saw a couple promos go by.

Wadespublic
Good Citizen / Bon Citoyen

I received a $10 credit but my daughter received nothing

Wadespublic
Good Citizen / Bon Citoyen

Yeah it was

Wadespublic
Good Citizen / Bon Citoyen

I bought my SIM card in store and was told by employee that he would set it up for me on his computer but that we would both still qualify for the credit. Was I misled by this employee?

Anonymous
Not applicable

@Wadespublic wrote:

I bought my SIM card in store and was told by the employee I purchased the card from that he would set it up for me on his computer and we would still be eligible for the credit. Was I mislead by him?


Walmart right?

Dang.

You should still have the $10 credit.

Carld123
Deputy Mayor / Adjoint au Maire

@Wadespublic

Unfortunately yes you were..

Wadespublic
Good Citizen / Bon Citoyen

I bought my SIM card in store and was told by the employee I purchased the card from that he would set it up for me on his computer and we would still be eligible for the credit. Was I mislead by him?

Carld123
Deputy Mayor / Adjoint au Maire

@Wadespublic

Did you activate yourself Online?

Anonymous
Not applicable

@Wadespublic wrote:

I just joined Public mobile on December 14 2018 and used my daughters phone number as a referral when activating my account. Neither her or I have received our $25 credit for the referral 


Did you sign up online or did you go to a store?

The $25 was an online promo.

Wadespublic
Good Citizen / Bon Citoyen

I just joined Public mobile on December 14 2018 and used my daughters phone number as a referral when activating my account. Neither her or I have received our $25 credit for the referral 

dezn
Great Citizen / Super Citoyen

I recieved mine in 24 hours, so if you did not get yours there might be a delay or you didn't do it properly and need to PM a moderator.

popping
Retired Oracle / Oracle Retraité

@Kayleedawn25 wrote:

I refered my boyfriend during the 25$ refer a friend bonus period, it has been 5 days and I have still not seen the bonus, is this normal? 


No.  It is not normal.  You should get the credit within 72 hours.  Usually next morning.

 

Did he activated his plan in-store or online?

You get only $1/30days cycle if he activated his plan in-store.

 

How much credit did he received?

$10 - he was activated in-store.

$25 - send a private message to moderator for help.

Kayleedawn25
Good Citizen / Bon Citoyen

I refered my boyfriend during the 25$ refer a friend bonus period, it has been 5 days and I have still not seen the bonus, is this normal? 

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