Refer-a-Friend Reward

[Lachlan_M]

Updated on June 8, 2018

The Refer a Friend Reward

How does it work?

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

How do I refer a friend?

When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

• Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
• Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

• Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
• Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
• Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

1. You are on a $45, 30-day plan
2. You have been with Public Mobile for 5 years
3. You signed up for AutoPay
4. You occasionally help others out in the Community
5. You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

• Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
• The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

[chengdq]

i refer a friend, only get reward $1 for first month, looks like no way to contact public mobile.

[jpublicmobile]

Same problem here! I have 4 referals and in June I was missing $3. Now in July I was missing another $3. $6 in total.

Hopefully they can resolve this technical issues on their end.

It is quite annoying when we are working very hard to refer people and this PM technical error is devastating for everybody.

[jp2]

Send a private message to the mods. They will be able to look into your specific account and fix the issue or workout some kind of deal to cover the loss 

[shofixti]

All three of my recurring Refer-a-Friend rewards have suddenly stopped being applied to my bill as of my most recent bill. I know those 3 people are still with Public Mobile and their numbers still show up in Self Serve under Refer-a-Friend on the Rewards page. However the value associated with those 3 referrals now shows as $0. I haven't gotten any text or other communication from Public Mobile about losing the rewards.

My Loyalty Reward and AutoPay Reward are still being applied properly.

I have been with Public Mobile since November, 2016.

Thanks for any help.

[Kasicholette]

Sweet I dident not know that thank you 

[makkahn28]

That I believe is something that can lead to negative or even devastating experience

I do hope PM Mods do realize that when a situation is NOT YET adequately resolved, it requires deep rooted and focused attention

[TMS]

.

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[TMS]

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I did receive the $10.00 credit. 

[makkahn28]

Also, If Situation has not been adequately resolved, PM Mods and the smiley icons, could this be mistaken as something negative? Just saying, There must ALWAYS be a solution

[makkahn28]

@Mary_M, Is the logical thing to do, IF PM Mod can Somehow verify all related info by pming the other party, and verifying that all matches discription, wouldn't it be the right thing to correct the issue?

@TMS followed all procedures and protocols, and IF someone did in fact goof up on the process, how can it be th New PM Client's fault IF they did NOT enter this themselves?

[Aïssata_B]

Hey @TMS, please check your inbox 🙂

Thank you!

Aïssata

[TMS]

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@Mary_M wrote:

I will allow my colleague to further discuss this with you, to avoid any confusion 🙂 

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I haven't heard any response from her. I can assume she is busy with other customers.

I just wanted you to clarify your post as I am left here somewhat confused.

I just found this experience a great unfortunate hassle. Not to mention the hours involved trying to get this error sorted out. I am stressed out from this whole ordeal. Treated poorly, in general, over a few dollars. 

[Someone_here]

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@cserif72 wrote:
I haven’t gotten 1.00 a month for refferal since my first refferal back before 2015 so that’s a lot of months

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My guess is that you are on a grandfathered plan (ie, older plan, with which you still have access to the call center)? If yes, then these plans are not eligible for rewards.

[Mary_M]

I will allow my colleague to further discuss this with you, to avoid any confusion 🙂 

[cserif72]

I haven’t gotten 1.00 a month for refferal since my first refferal back before 2015 so that’s a lot of months

[TMS]

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@Luddite wrote:

@TMS I think a moderator is waiting for you to send a privae message accepting their offer before it will be applied to your account.

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Thanks Luddite....I haven't received any PMs in the past 1/2 hour.

[Luddite]

@TMS I think a moderator is waiting for you to send a privae message accepting their offer before it will be applied to your account.

[TMS]

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@Mary_M wrote:

my colleague could not find the number that referred you (usually we can see on both accounts that the number was added) but my colleague could not see it - which tells us that it was not added upon the activation. My colleague was able to add the number manually (yes @Luddite, we can now do this  - I just found out myself!) and give you a credit as an exception - because your friend's number was not added as a referral to your account. 

Keep in mind that the 10$ referral credit is only applied when a number is added as a referral during the activation phase.

Thank you,

Mary

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Mary, could you please explain further? Thank you.

Will my friend still receive his $1.00/month as well?

My account does not show a change in balance.

[Someone_here]

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@Mary_M wrote:

My colleague was able to add the number manually (yes @Luddite, we can now do this  - I just found out myself!) and

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This is good news 🙂

[TMS]

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@Luddite wrote:

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@TMS wrote:

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I am the one which my friend referred me to Public Mobile.

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So you tried to add your friend's number as the referral when you were opening the account at Walmart?

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The Walmart employee tried to add my friend's number unsuccessfully. 

[Luddite]

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@TMS wrote:

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I am the one which my friend referred me to Public Mobile.

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So you tried to add your friend's number as the referral when you were opening the account at Walmart?

[Mary_M]

my colleague could not find the number that referred you (usually we can see on both accounts that the number was added) but my colleague could not see it - which tells us that it was not added upon the activation. My colleague was able to add the number manually (yes @Luddite, we can now do this  - I just found out myself!) and give you a credit as an exception - because your friend's number was not added as a referral to your account. 

Keep in mind that the 10$ referral credit is only applied when a number is added as a referral during the activation phase.

Thank you,

Mary

[TMS]

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@Luddite wrote:

@TMS I do admit considerable confusion on all that has transpired. My understanding is that the moderators are now able to add a referral number (referee?) to an account that forgot to so so at activation. That would give that number/account $1/30 days. 

The $10 credit that should be applied to the person opening the account (referrer?) is the credit moderators are reluctant to give (I think).

Not sure which you are.

@Mary_M what say you?

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I am the one which my friend referred me to Public Mobile.

[Luddite]

@TMS I do admit considerable confusion on all that has transpired. My understanding is that the moderators are now able to add a referral number (referee?) to an account that forgot to so so at activation. That would give that number/account $1/30 days. 

The $10 credit that should be applied to the person opening the account (referrer?) is the credit moderators are reluctant to give (I think).

Not sure which you are.

@Mary_M what say you?

[TMS]

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@Mary_M wrote:

We totally understand @TMS,  however we could not find any referrals on your account which is why we cannot provide 100% of the credit - this was not an issue on our end. Nevertheless, she is willing to meet you half way and provide something for the inconvenience.

I suggest keeping the convo going with her, if not already resolved 🙂

Cheers,

Mary

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I will not be meeting her halfway. This could've been taken care of in a more professional manner. Especially when she first gave no reason as to why I wouldn't be getting the credit and then closing her private message with "have a good day" and a smiley face. 

[TMS]

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@Mary_M wrote:

We totally understand @TMS,  however we could not find any referrals on your account which is why we cannot provide 100% of the credit - this was not an issue on our end. Nevertheless, she is willing to meet you half way and provide something for the inconvenience.

I suggest keeping the convo going with her, if not already resolved 🙂

Cheers,

Mary

And yet she credited my "referer" $1.00/month. Which is showing distrust in me! 

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[Mary_M]

We totally understand @TMS,  however we could not find any referrals on your account which is why we cannot provide 100% of the credit - this was not an issue on our end. Nevertheless, she is willing to meet you half way and provide something for the inconvenience.

I suggest keeping the convo going with her, if not already resolved 🙂

Cheers,

Mary

[Mary_M]

We totally understand @TMS,  however we could not find any referrals on your account which is why we cannot provide 100% of the credit - this was not an issue on our end. Nevertheless, she is willing to meet you half way and provide something for the inconvenience.

I suggest keeping the convo going with her, if not already resolved 🙂

Cheers,

MAry

[TMS]

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@Mary_M wrote:

Hey @TMS,

thank you for posting on our community!

I can see that you're currently speaking to my colleague Aissata - she will be able to further assist you. One of the reasons why we cannot always authorize a credit is because we don't know what happens on the other side. If the Wal-Mart rep did in fact forget to enter a number as a referral, this isn't something that we can control. Nevertheless, we appreciate your feedback as this will help us in coaching to avoid future occurrences.

I am confident that Aissata will do her best to assist you 🙂

Cheers,

Mary

.....I find this bizarre as she was still crediting my referer $1.00/month, but my account was not going to be credited the $10.00, but then all of sudden I was going to be credited $5.00. 

I am not too sure she can assist me. 😞 This is only for $10.00 ($5.00) which, in turn, the company could lose a present customer over. Not to mention other potential custumers that take notice of this post. 😞 Frustrating!!

[Mary_M]

Hey @TMS,

thank you for posting on our community!

I can see that you're currently speaking to my colleague Aissata - she will be able to further assist you. One of the reasons why we cannot always authorize a credit is because we don't know what happens on the other side. If the Wal-Mart rep did in fact forget to enter a number as a referral, this isn't something that we can control. Nevertheless, we appreciate your feedback as this will help us in coaching to avoid future occurrences.

I am confident that Aissata will do her best to assist you 🙂

Cheers,

Mary