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Refer-a-Friend Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 8, 2018

 

The Refer a Friend Reward

 

How does it work?

 

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

 

How do I refer a friend?

 

When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:

 

Fig4.png

 

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
413 REPLIES 413

imm1304
Retired Oracle / Oracle Retraité

Thats awesome, @alamfaha!

Enjoy the rewards and hope you get a some more referrals.

 

alamfaha
Good Citizen / Bon Citoyen

I successfully referred a friend to PB and I got $3 taken off my upcoming bill. I am on a 90-day plan. Thanks PB!

JT16
Good Citizen / Bon Citoyen
Thanks! I did yesterday
Waiting on a response from them

imm1304
Retired Oracle / Oracle Retraité

Hey @JT16,

Please contact the mods via a private message asap.  Provide your public mobile phone number as well as the 2 phone numbers you referred.  

If you are not sure about how to contact the mods, read this: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Rockdaddy22
Retired Oracle / Oracle Retraité
You'd have to contact a mod about that.

JT16
Good Citizen / Bon Citoyen

Yeah, still with PM

sirkdub
Good Citizen / Bon Citoyen
Are they still with Public Mobile? The credit is given only when the referrals stay with PM.

JT16
Good Citizen / Bon Citoyen

I refered 2 friends, they were showing up as refferal discounts ($6 off) and now they are gone? Any idea what happened?

Rockdaddy22
Retired Oracle / Oracle Retraité
🤑

Swordth
Good Citizen / Bon Citoyen

Oh...well...nevermind. I never said anything. Carry on.

imm1304
Retired Oracle / Oracle Retraité

Hey @Swordth,

Refer a friend reward has always been $1 every 30 days per person refferred.  If you were getting $2, it was likely a glitch and PM must have fixed it.  Hope you enjoyed the little bonus while it lasted 🙂  

I don't remember seing that reward at $2/person... anybody else?

Swordth
Good Citizen / Bon Citoyen

So out of curiosity, when did the refer-a-friend reward drop from 2 pesos/person a month to 1 peso?

Rockdaddy22
Retired Oracle / Oracle Retraité
I'm glad everything worked out 🙂

imm1304
Retired Oracle / Oracle Retraité

Happy to hear that 2 of our awesome supermods were ready to take care of you!  😄

 

Thanks @Mary_M@MarieHelene_L 🙂

Mary_M
Retraité / Retired
Retraité / Retired

You're most welcome ! Enjoy your weekend 🙂 Hopefully it doesn't rain where you are! (it's rainy and gloomy here LOL!) @fkisskeen

 

Cheers,

 

Mary 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

fkisskeen
Good Citizen / Bon Citoyen

@imm1304 , Thank you for checking in!

 

@MarieHelene_L , Thank you for the info, @Mary_M reached out to me and resoved the issue, she re-imbursed me for missed rewards and hopefully tech-support will fix the issue so that I keep getting future rewards automatically.

 

Thanks for everyone's help!

Mary_M
Retraité / Retired
Retraité / Retired

Shaz is not in today @imm1304 😉

 

@fkisskeen please feel free to send me a private message if you require any assistance!

 

Regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

imm1304
Retired Oracle / Oracle Retraité

Hi @fkisskeen!

Have you been taken care of with regards to the referral reward issue?  

If not, I am requesting @Shazia_K to take a look. Send her a private message with the relevant info asap.  

Rockdaddy22
Retired Oracle / Oracle Retraité
Awesome info, thanks Luddite

@fkisskeen In future it's best to begin a new thread for your issue rather than adding to an old one. Posts to existing threads are only seen by members who are already subscribed. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.


@fkisskeen wrote:

Thank you for the response @Luddite, I actually was referring to getting en email notification when someone replies to your post, in the same thread, and also to when someone tags you (by adding "@" before your username).... Those are basic forum features.... Am I missing something?


There are two ways to do this:

a. At the top of the thread you can see "topic options". Tap that and choose "Subscribe". 

b. If you tap your avatar at the top right of this page you will see "My Settings". Click that and move to Notification Settings under Subscriptions and Notifications. There you can select "Automatically subscribe me to all topics or reviews I participate in". 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

fkisskeen
Good Citizen / Bon Citoyen

Thank you for the response @Luddite, I actually was referring to getting en email notification when someone replies to your post, in the same thread, and also to when someone tags you (by adding "@" before your username).... Those are basic forum features.... Am I missing something?

@fkisskeen Check this out for how to enable email notification of private messages: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

OR are you referring to notifications when some posts to this thread?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

fkisskeen
Good Citizen / Bon Citoyen

Thanks for your response @Rockdaddy22, I was expecting email notification once someone responded and would not ever expect that I have to keep checking this forum in anticipations for one... Why do we not have the option to opt for email notification when someone replies to our posts or mentions us in theirs?

fkisskeen
Good Citizen / Bon Citoyen

Hi @imm1304, I tried to do this, but I am getting an error message:

 

One or more of these members do not have private messages enabled. Their names have been removed from the Send to list.

Rockdaddy22
Retired Oracle / Oracle Retraité
@fkisskeen please keep us up to date on your progress. 🙂

imm1304
Retired Oracle / Oracle Retraité

Hey @fkisskeen,

 

Send a private message to @CS_Agent with your and your wife's phone numbers to have a mod look into your referral reward.

 

 

fkisskeen
Good Citizen / Bon Citoyen

Hi, I am new to these forums, so please let me know if I am not in the right place.

 

I have switched to Public Mobile during the 120 Days/$90 promo back in November, I switched both myself and my wife. And when I signed my wife up, I enlisted my number as a referring friend. It's been 3 cycles now and I have never received the Refer-A-Friend reward. I remember receiving conflicting text messages in the very beginning, but I figured that PM would easily figure out the issue and credit me accordingly, alas, that never happened.

Can someone from PM get in touch with me to help resolve the issue, please and thank you?


@ShawnC13 wrote:

@longkey wrote:

Will I get the reward credit if my friend signs up a 90-days plan no talk+no text+no data but have an canada add-on 200M/1G data?


@longkey, actually for your friend to have those addons work they must have talk to get the 200 minute Canada addon and must have data to purchase the 1G of data.  It is a prepaid service so they must have talk and data activated in their base plan to be able to have the addons work.

 


I realise that this is an older reply and that the original topic is refer-a-friend rewards...

However, it is my understanding that you need a talk base plan for the 200 minute add-on to work, but that the data add-on can be combined with a base plan that does not include data. (It does work that way for me, I'm an extremly light / very occasional data user and for me the 1 GB data add-on that rolls over to the next billing cycle is the more economic choice than including data in my plan.)

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