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Refer-a-Friend Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 8, 2018

 

The Refer a Friend Reward

 

How does it work?

 

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

 

How do I refer a friend?

 

When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:

 

Fig4.png

 

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
413 REPLIES 413

imm1304
Retired Oracle / Oracle Retraité

Hey @tzchnn

 

Does selfserve show "Refer a friend Reward" dollar amount in the bracket correctly?  If yes, then its a minor glitch that doesn't need action.

 

If the referral dollar amount is inaccurate, you will need to send a private message with some details to @Mary_M so she can take a look and help if needed.  The mods are gone for the evening but will be back online at 9am EST tomorrow.  

tzchnn
Good Citizen / Bon Citoyen

I can no longer see the lines I referred in my Rewards page, is this a bug?


@longkey wrote:

Will I get the reward credit if my friend signs up a 90-days plan no talk+no text+no data but have an canada add-on 200M/1G data?


@longkey, actually for your friend to have those addons work they must have talk to get the 200 minute Canada addon and must have data to purchase the 1G of data.  It is a prepaid service so they must have talk and data activated in their base plan to be able to have the addons work.

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

longkey
Good Citizen / Bon Citoyen

Will I get the reward credit if my friend signs up a 90-days plan no talk+no text+no data but have an canada add-on 200M/1G data?

Mary_M
Retraité / Retired
Retraité / Retired

Hey @luckiecookie,

 

Can you please follow Rockdaddy22's suggestion? Make sure to include your number and the number you referred in your private message.

 

Thank you 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Rockdaddy22
Retired Oracle / Oracle Retraité
I would send a private message to a mod like @Shazia_K just send all the details, they should be able to help you out.

luckiecookie
Great Neighbour / Super Voisin

Hi 

 

I seem to be missing one of my Refer-a-Friend reward,  I referred my wife back in Nov. I used to see 1 refer before but now it is missing.

 

Thanks,

 

Ricky

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @digiboy, @hobbiebluejays

 

Please send us a private message with your phone number and the referred friends, we will look into this for you. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

digiboy
Good Citizen / Bon Citoyen

Hi @Saray_O,

 

I seem to be missing one of my two Refer-a-Friend reward,  I referred 2 friends back in Nov 2016, the first friend used my temp PM number ending in 9702 as the referer number and my other friend used my ported over number ending in 8586 as my referer number.  I only see one referer credit on my account and it's been almost 2.5 months has past.  I would greatly appreciate it if you can have a look at this for me.

 

Regards

hobbiebluejays
Good Citizen / Bon Citoyen

Hi @Saray_O,

 

I got something similar to anarsoul. I got a text yesterday that said "Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity.". I asked my friend and apparently he forgot to set his account up for autopay and hence his account became inactive for a little while, but now that his account becomes active again, shouldn't I get another text that confirms that I'll get the Refer a Friend reward back? It's still under 24 hours so that might be the case... Please let me know. Thanks.

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @anarsoul

 

I'm sorry your wife is having issues with her referral reward 😞

 

This is a known issue that we're currently trying to resolve. Could you send me your wife's and your phone number via private message? I will look into this for you!

 

Thank you 🙂 

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

anarsoul
Great Neighbour / Super Voisin

Hi,

 

I entered my wife's number as a refferal when I registered my SIM, but today she got this text: 'So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve'. In her self serve 'refer a friend' reward is $0, but I'm still with PM!

 

Could anyone help me? @Saray_O ?

 

 

michaellanfield
Great Citizen / Super Citoyen

It is all cleared up. It just takes a few days to show up in my account. Thanks.

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @rhuellavel

 

I'm sorry to hear about this! 

 

Could you send me a private message with your phone number as well as the phone numbers of the people you referred? 

 

Thank you 🙂

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

rhuellavel
Great Neighbour / Super Voisin

@Mary_M

 

Hi, 

 

I have 3 referals & its showing an incorrect amount. Pls. help me fix my issues before Feb 17 (my next plan due date). 

 

Thanks, 

imm1304
Retired Oracle / Oracle Retraité

Hey @chiual

All the rewards you have earned up to your next renewal date will be deducted from your plan cost first.  Then your credit card will be charged for the reamining balance if you are on autopay.  Otherwise you will need to top up to make sure you have sufficient balance.  

 

The "Amount due" on the selfserve overview page is not taking rewards into account.  It only takes into account any topped up balance shown under "Available Funds".  But don't worry, the amount in "My rewards" does get deducted first every renewal for me and everyone else.   Hope this helps.  

 

 

Rockdaddy22
Retired Oracle / Oracle Retraité
😘

michaellanfield
Great Citizen / Super Citoyen
I love you Public Mobile. 🙂

Rockdaddy22
Retired Oracle / Oracle Retraité
@iPhone_PM_User you can add your idea to the Public Lab

chiual
Great Neighbour / Super Voisin

Hello,

I see Refer-a-friend rewards under "My rewards", but "Amount Due" does not seem to have included it.  Will the Refer-a-friend rewards be applied to my next bill?  Thank you.

 

Rockdaddy22
Retired Oracle / Oracle Retraité
They have to stop somewhere

iPhone_PM_User
Good Citizen / Bon Citoyen

I think Public Mobile should not let these referral credits go to waste. They should accumulate towards add-ons or more, such as how Fido dollars would accumulate. How can we suggest this?

Mary_M
Retraité / Retired
Retraité / Retired

Hey @saeed396,

 

Thank you for sharing!

 

Can you please private message me your phone number as well as the 2 numbers you referred? I'll look into it for you!

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

saeed396
Great Neighbour / Super Voisin

I've referred two persons, but I don't see those on my referral credits.

Their names:

Mozhgan and Kiana

Rockdaddy22
Retired Oracle / Oracle Retraité
Nope

iPhone_PM_User
Good Citizen / Bon Citoyen

That seems wasteful. Can't the extra credits stay in my account for add-on purchases?!

Rockdaddy22
Retired Oracle / Oracle Retraité
Goes to waste, can only cover the cost of the plan. I'd get a bigger plan 🤑

iPhone_PM_User
Good Citizen / Bon Citoyen
Question:

If your referrals are only applicable to your plan, say the $120/12gb plan, what happens if you max out and exceed referrals? My friend has so many referrals he has $150 in referral fees...will he get $30 extra added to his account for the next three months? Or does the extra credit go to waste?

Tommyd
Good Citizen / Bon Citoyen
 

Rockdaddy22
Retired Oracle / Oracle Retraité
It was because you took a new number first most likely, did you?
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