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Good Citizen / Bon Citoyen

Porting in a new number onto my existing PM number. Will I lose my referral rewards?

Hello, I have a number with Public Mobile right now, and my account has over 40 monthly referrals and over $1000 in account credits associated with it. I am wanting to port in a number from another provider to replace the number I have with Public Mobile. Will I lose my referral rewards and account balance if I do this?

Mayor / Maire

Re: Porting in a new number onto my existing PM number. Will I lose my referral rewards?

@WoozyPolarBear  you will not lose your referrals. 

Good Citizen / Bon Citoyen

Re: Porting in a new number onto my existing PM number. Will I lose my referral rewards?

what about my account balance credits, which is about $1000 that I earned from referral bonuses? Will those be safe too? Do reward credits ever expire? My plan cost is lower than my month rewards earned. It's going to be a while before I dip into my account balance.

Mayor / Maire

Re: Porting in a new number onto my existing PM number. Will I lose my referral rewards?

@WoozyPolarBear  your account credits are safe as well.  Changing your phone number will not affect your account.

Good Citizen / Bon Citoyen

Re: Porting in a new number onto my existing PM number. Will I lose my referral rewards?

Thank you for the answer to that. Just wondering about the reward credits expiry. 

Mayor / Maire

Re: Porting in a new number onto my existing PM number. Will I lose my referral rewards?


@WoozyPolarBear wrote:

what about my account balance credits, which is about $1000 that I earned from referral bonuses? Will those be safe too? Do reward credits ever expire? My plan cost is lower than my month rewards earned. It's going to be a while before I dip into my account balance.


No.  Your available fund in your account will stay with your account unless completed used.  1. The autopay reward will stay as long as you have your autopay enabled

2. The loyalty reward will stay as long as you stay with PM.

3.  The referral reward will stay as long as your referrals stay with PM.

 

Please note that PM is a prepaid provider.  You will not get any refund if you cancel your account.  

Good Citizen / Bon Citoyen

Re: Porting in a new number onto my existing PM number. Will I lose my referral rewards?


@popping wrote:

3.  The referral reward will stay as long as your referrals stay with PM.


Even if I lose all my referrals, it will take me over 2 years to use up my account balance.