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Good Citizen / Bon Citoyen

PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.

When I got to my account overview it says I get " Loyalty Rewards ($2)" but upon looking at the Payment tab, it only applied $1 credit to my account for Loyalty.


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Model Citizen / Citoyen Modèle

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.


@AUserHasNoName wrote:

When I got to my account overview it says I get " Loyalty Rewards ($2)" but upon looking at the Payment tab, it only applied $1 credit to my account for Loyalty.


The reward has to be there before renewal. The increased loyalty is added after the last renewal.

View solution in original post


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Mayor / Maire

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.

@AUserHasNoName contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "missing credits"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

 

after the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

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Mayor / Maire

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.


@AUserHasNoName wrote:

When I got to my account overview it says I get " Loyalty Rewards ($2)" but upon looking at the Payment tab, it only applied $1 credit to my account for Loyalty.


@AUserHasNoName Have you been receiving the $2 for awhile? If you just rolled over or hit 2 years, it may be reflecting that you are entitled to $2 going forward and it will come off your next renewal but the last payment/renewal it wasn't in effect.

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Mayor / Maire

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.

HI @AUserHasNoName ,

If you are in your 23 30-day cycle you still have $1. But once you pass the 24th cycle that is when your $2 should kick in.

What was your start date?

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Good Citizen / Bon Citoyen

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.

How do I check when I started my phone plan? All I know is approx. 2 years ago is when I signed up.

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Mayor / Maire

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.


@AUserHasNoName wrote:

How do I check when I started my phone plan? All I know is approx. 2 years ago is when I signed up.


@AUserHasNoName 

You should have gotten an introductory email and text when you sign up your account.  Maybe check your past emails and texts.  

 

Indirectly, if you check your rewards section in your self service account, you will get our total rewards with autopay/loyalty etc.  You can do some calculations to figure out how many months you were with PM.

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Mayor / Maire

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.


@AUserHasNoName wrote:

How do I check when I started my phone plan? All I know is approx. 2 years ago is when I signed up.


If you keep emails like I do then you can find the welcome email from when you activated. That would be the day you started. Or look in your text messages from 611 and find your PIN. That would be about the day you activated as well (unless you asked them to change it sometime along the way).

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Mayor / Maire

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.

@AUserHasNoName 

You can check your email for your welcome email from public mobile. If you joined the community at the same time you can check your profile for that start date. If you've had no interruption in your service you can count back your loyalty reward. Do you have $12? Or if you've been signed up for autopay the entire time. Do you have $48?

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Model Citizen / Citoyen Modèle

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.


@AUserHasNoName wrote:

When I got to my account overview it says I get " Loyalty Rewards ($2)" but upon looking at the Payment tab, it only applied $1 credit to my account for Loyalty.


The reward has to be there before renewal. The increased loyalty is added after the last renewal.

View solution in original post

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Great Citizen / Super Citoyen

Re: PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.

It really would help everyone if the web master can put in the date of joining Public Mobile into the Account pages.

 

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