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461
Great Neighbour / Super Voisin

Not receiving the 2$ autopay reward on the 30$ plan

 
Mayor / Maire

Re: Not receiving the 2$ autopay reward on the 30$ plan

 @461 wrote in the subject line:

Re: Not receiving the 2$ autopay reward on the 30$ plan

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The obvious...did you register a credit card and enable the autopay feature?

461
Great Neighbour / Super Voisin

Re: Not receiving the 2$ autopay reward on the 30$ plan

yes I am already on auto pay option. 

Town Hero / Héro de la Ville

Re: Not receiving the 2$ autopay reward on the 30$ plan

If you've just signed up, the $2 credit will take a few days to show up on your account, and will then apply to your 2nd month of use. Since you pay up front for the first month when activating your account, the autopay cant be used for that 1st payment. 

 

If you have been an ongoing customer and just recently lost the $2 credit, try turning autopay off and then on again by:

 

  1. Go to your My Account
  2. click on Payment at the top left
  3. click on Manage Autopay
  4. Remove Autopay
  5. then re-enable Autopay
  6. wait 10 minutes and refresh your My Account page

 

 

Deputy Mayor / Adjoint au Maire

Re: Not receiving the 2$ autopay reward on the 30$ plan

@461 Your autopay reward will be shown in your account overview after autopay being made on renewal. 

Highlighted
Great Neighbour / Super Voisin

Re: Not receiving the 2$ autopay reward on the 30$ plan

My auto pay showed up right away when I signed up are you sure you signed up for it correctly?