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Good Citizen / Bon Citoyen

Noe seeing my rewards

I m not seeing rewards, $10 promo and $2 auto pay.??

I change from $35 plan to $30 plan .

Mayor / Maire

Re: Noe seeing my rewards


@Ilic98 wrote:

I m not seeing rewards, $10 promo and $2 auto pay.??

I change from $35 plan to $30 plan .


Are you talking about the $10/m for 6 months promo?

If yes, that promo is for new activation only.  Existing customer plan change does not qualify.

 

But if you activated a new $35 plan during the promo period and later changed to a $30 plan, you are still qualified to continue to get the $10/cycle.  

 

Update us which is your situation.  Thanks

Mayor / Maire

Re: Noe seeing my rewards


@Ilic98 wrote:

I m not seeing rewards, $10 promo and $2 auto pay.??

I change from $35 plan to $30 plan .




For your credit for autopay..it must be on your first page of your self serve account in REWARDS...if you have your credit card registred in your account..and you are supposed to have received a message for that...if you still think you deserve it you can write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problem they will help you with that.

Good Citizen / Bon Citoyen

Re: Noe seeing my rewards

Yes I activated new $35 plan and after change to $30

Mayor / Maire

Re: Noe seeing my rewards


@Ilic98 wrote:

Yes I activated new $35 plan and after change to $30


What is the timing of all your activities?

When you started?

When you changed?

In-store or yourself not physically in-store?

Good Citizen / Bon Citoyen

Re: Noe seeing my rewards

Sign up Dec 19. 2018. January and Februar rewards was in my rewards funds on beginning of monts. March  still can’t see it in my rewards

Mayor / Maire

Re: Noe seeing my rewards


@Ilic98 wrote:

Sign up Dec 19. 2018. January and Februar rewards was in my rewards funds on beginning of monts. March  still can’t see it in my rewards


Did you pay for the SIM you got?

Did you activate in-store or physically not in-store?

There were a couple promos overlapping each other at that time.

Good Citizen / Bon Citoyen

Re: Noe seeing my rewards

I pay for SIM activated online

Mayor / Maire

Re: Noe seeing my rewards


@Ilic98 wrote:

I pay for SIM activated online


I would wait until just before your renewal on the 18th or thereabouts and see if it has arrived. The wording says "will be applied prior to each renewal date".

 

Edit: The $10 will be credit in Available Funds. The $2 autopay should show in the rewards area in your overview page. If not then maybe it got turned off somewhere along the way.

If you like, post a screenshot of your overview page and a few pages of your payment history page(s). Blank out personal info of course.

Good Citizen / Bon Citoyen

Re: Noe seeing my rewards

I will wait til 18 March