No Credit Received from Refer-A-Friend Reward

[ToyM]

I referred a Friend sometime in May 2020 and until now, I have yet to see the $1/mo. credit on my account. I tried submitting a ticket to a Moderator Team, but the submit button does not activate; and it is not showing any error message either. It is frustrating. How do I get this issue resolved?

[Helpershelper]

When I used a referral code the person in store checked it twice to make sure it was entered correctly. It’s possible the code wasn’t entered correctly or maybe your code wasn’t even entered.

[JoyLuck]

@ToyM 

In self service under refer a friend rewards do you see the phone number of your friend. Last 4 digits will be displayed.

[Jb456]

The person you referred would have had to use your referral code for you to get $1 off per 30 days and they would get a $10 signup bonus. If they did get $10 it means they didn't use your code and used someone else's.

From May to now it's kind of late and I don't believe anything could be done.

The person you referred would have to contact moderators not you but if you want to write them send a private message if the chat bot is not working for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Staliger]

@ToyM are you sure that the person used your code correctly and received 10$ reward one time? Did you get SMS about successful reference?

[esjliv · Accepted solution]

HI @ToyM ,

Try the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

FYI, it will be your friend that will likely need to contact the moderators to prove (or explain) that they used your referral code in May.