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Mayor / Maire

Re: No $2 Autopay Rewards

Looks like you should be getting the autopay reward.  Contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Mayor / Maire

Re: No $2 Autopay Rewards

@xxerinlixx  hi from what I see you are a new customer since you just  activated your cc for auto pay it should be there in the next day or 2

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Mayor / Maire

Re: No $2 Autopay Rewards

@leon119   As suggested by @LovesToPM  a screenshot of your payment history would help.  Also what was your CC charged?

 

If there was an error then you'd need to contact Moderator_Team, using the link provided by @Triguy  and they will definitely credit your account with the missing rewards.

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Great Neighbour / Super Voisin

Re: No $2 Autopay Rewards

Hi there,

Similar issue: I've had Autopay rewards for a few months now, but now it has stopped (for November 2019). See my transactions below:

Auto-Pay Error.png

 

How would I get this back?


Thank you!

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Mayor / Maire

Re: No $2 Autopay Rewards

@Brentimir  in November they had trouble with the rewards. Just click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon!  They'll fix that up

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Good Citizen / Bon Citoyen

Re: No $2 Autopay Rewards

Same, i payed for 1 month and signed up for auto pay and I have yet to receive the $2 reward

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Mayor / Maire

Re: No $2 Autopay Rewards

@tericameron  You will receive it during you next renewal. So you will get credited $2 + $2 = $4.

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Mayor / Maire

Re: No $2 Autopay Rewards


@tericameron wrote:

Same, i payed for 1 month and signed up for auto pay and I have yet to receive the $2 reward


You $2 autopay reward will show up at your next renewal...look for $2 + $2 next time your plan renews as long as you have a valid credit card on your file and autopay turned on.

Welcome to PM.

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Great Neighbour / Super Voisin

Re: No $2 Autopay Rewards


@BEB89 wrote:

Just give it some time. It will show up.



It will show up on your account “my reward”