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Good Citizen / Bon Citoyen

No $2 Autopay Rewards

Hi

I activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?

Mayor / Maire

Re: No $2 Autopay Rewards


@leon119 wrote:

Hi

I activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?


It will appear in your account before your renewal date and will be automatically deducted from your next payment.  You should see a total of $4 deducted from your next bill.

Mayor / Maire

Re: No $2 Autopay Rewards


@leon119 wrote:

Hi

I activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?


@leon119  Nothing wrong Smiley Happy Your AutoPay will show up in your account balance in the next 48 hours and will be applied on your next renewal.

Good Citizen / Bon Citoyen

Re: No $2 Autopay Rewards

Just give it some time. It will show up.

Good Citizen / Bon Citoyen

Re: No $2 Autopay Rewards

Try to manage your Autopay. Remove or Edit your autopay account information. You will see it after you update successful.

Highlighted

Re: No $2 Autopay Rewards


@kelvinKK wrote:

Try to manage your Autopay. Remove or Edit your autopay account information. You will see it after you update successful.


I see that you're new here.  If you look through the previous messages, you will see that the member who started this thread has already acknowledged a solution/fix for this matter hours earlier.  Customers do not get an autopay discount on the initital plan payment when signing up.

Great Citizen / Super Citoyen

Re: No $2 Autopay Rewards

It should mention that you've received the reward on the "my account" page, you only get to use the credit on the next bill payment. If you don't get it by then I would ask the moderator team.

Good Citizen / Bon Citoyen

Re: No $2 Autopay Rewards

My account was renewed with autopay yesterday, but no surprise to me ,still no autopay rewards for me. I should have $6 rewards now which is never get it.Screenshot_20190712-090638_Samsung Internet.jpg

Mayor / Maire

Re: No $2 Autopay Rewards

@leon119 It definitely looks like you should be getting AutoPay reward.
To verify, can you post payment transaction history (without your personal info)?

Great Neighbour / Super Voisin

Re: No $2 Autopay Rewards