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Mayor / Maire

Re: Missing rewards

Here's the update: new issue affected renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

 

There is no need to contact Public Mobile.

PM is already aware. The rewards you earned are forthcoming.

View solution in original post

Highlighted
Mayor / Maire

Re: Missing rewards


@LovesToPM wrote:

Here's the update: new issue affected renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

 

There is no need to contact Public Mobile.

PM is already aware. The rewards you earned are forthcoming.


Is public mobile still aware?  My neighbour wanted me to walk him thru a payment again despite not having to pay til december. So we went thru his account and at the end of wanted to show him where to find the "real" amount owing and went to rewards...and there's the error message as  pictured above. Should i be worried his rewards wont apply or is pm still monitoring accounts for this issue?

Highlighted
Tav
Model Citizen / Citoyen Modèle

Re: Missing rewards


@darlicious wrote:

@LovesToPM wrote:

Here's the update: new issue affected renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

 

There is no need to contact Public Mobile.

PM is already aware. The rewards you earned are forthcoming.


Is public mobile still aware?  My neighbour wanted me to walk him thru a payment again despite not having to pay til december. So we went thru his account and at the end of wanted to show him where to find the "real" amount owing and went to rewards...and there's the error message as  pictured above. Should i be worried his rewards wont apply or is pm still monitoring accounts for this issue?


https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Select-customers-missing-Rewar...

Highlighted
Good Citizen / Bon Citoyen

Re: Missing rewards

Following 

Highlighted
Tav
Model Citizen / Citoyen Modèle

Re: Missing rewards


@Chichi85 wrote:

Following 


This has already been resolved. Are you experiencing the same issue?

Mayor / Maire

Re: Missing rewards


@Chichi85 wrote:

Following 


@Chichi85 

There is no need to post to follow a thread.

 

You can go to the top of thread, click on 'Topic options', then select 'Subscribe' to follow.