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Great Neighbour / Super Voisin

Missing rewards on automatic payment

On the 11th of this month, I was missing four dollars in rewards on my automatic payment. Instead of paying 18.08, I was charged $22.60. How do I recover the difference?

Mayor / Maire

Re: Missing rewards on automatic payment


@aclbajrak wrote:

 On the 11 of this month, I was missing four dollars in rewards on my automatic  payment. Instead of paying 18.08, I was charghed $22.60. How do I recover the difference?


Are you sure that you still are on autopay can you see your credit card information in your self serve account? Are you sure that you persons you referred are still with public mobile?

If yes for both you can ask the moderator to check in your account here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Waiting time is few hours to 2 days.

Town Hero / Héro de la Ville

Re: Missing rewards on automatic payment

If you believe you didn’t get rewards for your autopay. I recommend you send a private message to the moderator team and ask them to investigate that for you.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.