Loyalty rewards

[Nebula]

I signed up for Public Mobile on November 9, 2016 on a 90 day plan.

On Nov 4, 2017 I did not receive my loyalty rewards.

On my next renewal on Feb 1, 2018 , can I expect $3 (for Feb, Mar and Apr) PLUS $3 (for Nov, Dec and Jan)?

Or at the very least, $3 + $2 (if Nov 2017 doesnt count)

Thanks~

[NDesai · Accepted solution]

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@Nebulawrote:

Yes I can see the 3$ reward. But I want to know if I will get it for the month of Dec and January at least since after Nov 9, 2017 I would have passed the 1 year mark.

Thx

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You will not get anything for Dec and Jan. If you somehow waited and delayed your 4 renewals, you could have gotten extra $3. 

[Nebula]

So the amount that shows up is for my November- Jan cycle?

Shouldn't they give the discount at renewal since this is a prepaid service?

[Luddite]

When you click My Rewards it shows, I'm reasonably sure though I've never paid close attention, Rewards already earned to date, not any anticipated Rewards. So, you have already earned $3 and this will be deducted before your next payment.

[Nebula]

Yes I can see the 3$ reward. But I want to know if I will get it for the month of Dec and January at least since after Nov 9, 2017 I would have passed the 1 year mark.

Thx

[NDesai]

Technically you did not pass 1 year mark on Nov 4th. But now that you passed it, you should already see the $3 loyalty rewards on your self-serve account. Go to Rewards and have a look.