Loyalty credit not updated

[Rajzer]

My loyalty credit did not increase after the second anniversary in August, 2020.

[will13am · Accepted solution]

@Rajzer , it takes 13 cycles to pass the 365 day mark for year one and 25 cycles for year two.    

[Gunner123]

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@Rajzer wrote:

My loyalty credit did not increase after the second anniversary in August, 2020.

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@Rajzer hi it should have increased in sept if august was your anniversay if it didn't 

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

[JoyLuck]

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@Rajzer wrote:

My loyalty credit did not increase after the second anniversary in August, 2020.

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Was your acct suspended for any of this time?

Here’s when and how to contact the Moderator Team (Public Mobile representative):

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.