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Great Neighbour / Super Voisin

Loyalty credit not updated

My loyalty credit did not increase after the second anniversary in August, 2020.

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Mayor / Maire

Re: Loyalty credit not updated


@Rajzer wrote:

My loyalty credit did not increase after the second anniversary in August, 2020.


Was your acct suspended for any of this time?


Here’s when and how to contact the Moderator Team (Public Mobile representative):

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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Great Citizen / Super Citoyen

Re: Loyalty credit not updated


@Rajzer wrote:

My loyalty credit did not increase after the second anniversary in August, 2020.


@Rajzer hi it should have increased in sept if august was your anniversay if it didn't 

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

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Oracle

Re: Loyalty credit not updated

@Rajzer , it takes 13 cycles to pass the 365 day mark for year one and 25 cycles for year two.    

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