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Jodes79
Good Citizen / Bon Citoyen

Loyalty Reward

Is there somewhere that I can find when I signed with public mobile? I know my anniversary is coming up, I just don't know when! 


Accepted Solutions
AE_Collector
Mayor / Maire

Re: Loyalty Reward

There is nowhere on the self serve site to check for this. Look for old text messages or check your credit card bills from 1 year ago. Keep in mind that with 30 day plans your renewal at 361 days is 5 or 6 days before you have been here for 1 year. Thus everyone feels the reward has been missed but it will show up in your account under Loyalty just after that renewal and will be applied to the following renewal at your 391st day.

AE_Collector

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All Replies
RossN
Mayor / Maire

Re: Loyalty Reward


@Jodes79 wrote:

Is there somewhere that I can find when I signed with public mobile? I know my anniversary is coming up, I just don't know when! 


@Jodes79 hi do you have the old email for when you signed up?

AE_Collector
Mayor / Maire

Re: Loyalty Reward

There is nowhere on the self serve site to check for this. Look for old text messages or check your credit card bills from 1 year ago. Keep in mind that with 30 day plans your renewal at 361 days is 5 or 6 days before you have been here for 1 year. Thus everyone feels the reward has been missed but it will show up in your account under Loyalty just after that renewal and will be applied to the following renewal at your 391st day.

AE_Collector

View solution in original post

Gunner123
Town Hero / Héro de la Ville

Re: Loyalty Reward


@Jodes79 wrote:

Is there somewhere that I can find when I signed with public mobile? I know my anniversary is coming up, I just don't know when! 


@Jodes79 hello it says you created your community account 01/29/2020 if that was around the same time?

Jodes79
Good Citizen / Bon Citoyen

Re: Loyalty Reward

Unfortunately I do not. I guess it brill be a surprise when I see it! Haha! 

Jodes79
Good Citizen / Bon Citoyen

Re: Loyalty Reward

Ah ok fantastic! I dot have any of the original correspondence for a year ish ago, so ill just wait and see when the reward gets applied! 

z10user4
Mayor / Maire

Re: Loyalty Reward


@Jodes79 wrote:

Ah ok fantastic! I dot have any of the original correspondence for a year ish ago, so ill just wait and see when the reward gets applied! 


You can also look for the PIN in your texts. It could even be on your SIM. Unless you got it changed along the way.

You can also back-calculate things like the autopay reward if you've had it the whole time. If your total paid autopay shows like $22 then you're not there yet.

Jodes79
Good Citizen / Bon Citoyen

Re: Loyalty Reward

awesome thanks for the tip!

Savebig2
Great Citizen / Super Citoyen

Re: Loyalty Reward

Thanks good to know!!

Savebig2
Great Citizen / Super Citoyen

Re: Loyalty Reward

Your funny 🙂

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