You have to be on a rewards eligible plan to benefit from any rewards, including the loyalty reward. If you are still on one of the legacy plans from 2012, you will not get any rewards.
If you change to one of the current plans, then your will become eligible for rewards. Loyalty rewards will apply from the time it was introduced.. so your years with PM will count for loyalty rewards if you changed plans.
How will I know if the loyalty reward has been applied? I should be at 1 year on my next cycle - will it show up on that cycle or the one following? I started in October, so will I get the reward starting in October of this year?
The thread says you will receive your loyalty rewards one year after you signed up. So you will not see anything until then at the soonest. If you started service October 15th, you will see nothing until at least October 15th. Because 365 does not devide perfectly by 30 or 90, you will likely have already renewed and the reward would likely go towards your next renewal. I am also coming up on my first year around the same time, so I do not know for sure, but from everything I have read this is how I would assume it would work.
Hey @zmawani, the loyalty reward category will show $3 on your first renewal after 1 year with PM.
My 2 year anniversary just passed 2 weeks ago and my loyalty reward is now showing $6.
Like you said you been with this company for 4 years. The loyalty pay is for those not with the grandfather plan. If you want loyalty pays you would need to switch to the newer plans