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Good Citizen / Bon Citoyen

Re : Loyalty Pays

Ça fait 2ab ans que je suis avec public mobile.. Et je ne reçoit pas ma loyauté
Merci
Legend

Re: Loyalty Pays

Bonjour,

Je regrette de vous informer que seules les personnes qui sont devenus des clients après le 27 Janvier 2015 résident droit à des récompenses basées sur la loyauté.
Good Citizen / Bon Citoyen

Re : Loyalty Pays

C'est stupide... Ça devrait être le contraire... Ça le dit : Loyauté
Retraité / Retired

Re : Loyalty Pays

@chanie

 

Vous pouvez toujours migrer vers un de nos nouveaux forfaits. Ensuite, vous seriez en mesure de recevoir des récompense ainsi que la récompense de fidélité.

 

Merci

BLD
Good Citizen / Bon Citoyen

Re: Loyalty Pays

It has been over a year since I was forced to buy a new phone to switch to the 3G network.  Why have my rewards not started?  My service has gone uninterrupted, so there is no excuse.  I would like an answer, please.  Thank you.

Legend

Re: Loyalty Pays

Hello,

If you became a customer before January 27, 2015, you are not entitled to any rewards or credits. When purchasing your phone, you were offered a new Moto G at a significant discount, or a free refurbished Samsung.

I hope this answers your question.
Great Neighbour / Super Voisin

Re: Loyalty Pays

I need pay my bill for octuber these all,tomorrow is last day

Mayor / Maire

Re: Loyalty Pays

Ok here is a question for tenure. If I am on an older grandfather plan for a year, then decide to change to a new eligible plan, when does Public count my tenure from? Initial activation date or plan change date?
Model Citizen / Citoyen Modèle

Re: Loyalty Pays


kav2001c wrote:
Ok here is a question for tenure. If I am on an older grandfather plan for a year, then decide to change to a new eligible plan, when does Public count my tenure from? Initial activation date or plan change date?

@kav2001c, my understanding is that by doing so, the change date is what counts as you haven't been on the new plans previously. Though, if I'm mistaken, please feel free to correct me.

Retraité / Retired

Re: Loyalty Pays

Hi @kav2001c and @deltatux - The post quotes "Tenure is accumulated when you are an active customer (activated after May 2014), no matter what plan you are on."

 

That means you can only start getting Loyalty Pays rewards once you are on an eligible plan but the tenure count is on since you activate your account.