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Good Citizen / Bon Citoyen

I referred a friend last spring but reward doesnt show up

Hi, 

I referred a friend last spring but the referral doesnt show up. I had already referred a first friend before that and the reward was showing up.

How can I fix this?

Thank you, 

Jean

Mayor / Maire

Re: I referred a friend last spring but reward doesnt show up

@Mary_M or @Shazia_K, could you please connect with @jyby2984 regarding their referrals?

 

@jyby2984 welcome to the PM community!  Smiley Happy  one of our community moderators (tagged above) should be able to resolve this for you, though it may take a little time.  Please be patient through the process.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Retraité / Retired

Re: I referred a friend last spring but reward doesnt show up

Hey @jyby2984

 

I'm sorry to hear about this, 

 

Can you please send me a private message with your Public Mobile phone number and your friend's phone number as well? 

 

Thanks, 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
Good Citizen / Bon Citoyen

Did not receive any reward

Hello, 

I did not receive any credit for my rewards for this billing cycle. What I am supposed to do to get the rewards?

Thank you, 

Jean

Good Citizen / Bon Citoyen

Re: I referred a friend last spring but reward doesnt show up

Hello, 

Have you had time to look into my account? (I send you my info in PM).

Thank you, 

JB

Deputy Mayor / Adjoint au Maire

Re: Did not receive any reward

Hi @jyby2984,

 

I'm sorry to hear that. If you're eligible, you will get your rewardsI'm sorry. @Shazia_K or @Mary_M will look into that for you once connected. 

 

 

Yours,

JaK
Deputy Mayor / Adjoint au Maire

Re: Did not receive any reward

Hi @jyby2984;

 

You should not need to do anything to get your rewards, they automatically are applied to your account. Which ones do you think youare missing?

Deputy Mayor / Adjoint au Maire

Re: Did not receive any reward

also rewards are only available on newer plans after January 27, 2015 and 10-day plans are not eligible for Rewards.

 

If you have an old plan or a 10 day plan you will not get any rewards.

Deputy Mayor / Adjoint au Maire

Re: Did not receive any reward

Yes, it would help if you tell us which reward is missing, because PM has lots of them.. Smiley Happy

Mayor / Maire

Re: Did not receive any reward

I've noticed this has been a common problem lately, I'm almost certain the tech team are working hard to fix this.