cancel
Showing results for 
Search instead for 
Did you mean: 

I cant get a referal number for my granddaughter I cant access my account

donduncan
Good Citizen / Bon Citoyen
 
5 REPLIES 5


@donduncan wrote:

Problem is I cant get into my acct. 

 


Contact a moderator.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

 

donduncan
Good Citizen / Bon Citoyen

Problem is I cant get into my acct. 

 

 

not sure if you can't access the account or if you don't know where to find it

 

once you are logged on .. look for something like this:

 

softech_0-1607131351743.png

donduncan
Good Citizen / Bon Citoyen
 

@donduncan 

 

Try resetting the password at: https://selfserve.publicmobile.ca/forgot-password/

 

If that doesn't work, you can open a ticket by going to http://publicmobile.ca/chatbot and typing "forgot security question answer".

Need Help? Let's chat.