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rob79
Model Citizen / Citoyen Modèle

How are community awards linked to my actual plan?

Long story short, I created my PM community profile a LONG time ago, but just switched to PM recently.

 

 

During the process of activating my SIM, creating my self serve account, etc, there was never an opportunity to "link" my community account to my actual account-account (if that makes sense).

 

So if I were to become eligible for a community reward, how would PM know to apply it to my "bill"?

 

Maybe this is a stupid question with a really obvious answer, but I've looked through all the options/settings on self serve and here and can't find a way to link the two separate accounts.

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Accepted Solutions
NDesai
Oracle

Re: How are community awards linked to my actual plan?

Your email on the community profile links to the self-serve account. 

 

Here are more details on community rewards: Community Reward

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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All Replies
NDesai
Oracle

Re: How are community awards linked to my actual plan?

Your email on the community profile links to the self-serve account. 

 

Here are more details on community rewards: Community Reward

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

View solution in original post

rob79
Model Citizen / Citoyen Modèle

Re: How are community awards linked to my actual plan?

Ah, okay. That thought had occured to me but then I second guessed myself b/c I was like "What if someone used 2 different email addresses?". I guess in that situation you'd have to change them so they match.

 

Thanks!

Jonavin
Model Citizen / Citoyen Modèle

Re: How are community awards linked to my actual plan?


@rob79 wrote:

Ah, okay. That thought had occured to me but then I second guessed myself b/c I was like "What if someone used 2 different email addresses?". I guess in that situation you'd have to change them so they match.

 

Thanks!


The way it is now, you actually need a separate email address for each account. So only one will get community rewards if you have multiple accounts. It's also a pain to manage multiple accounts for your family.

 

 

danielj
Town Hero / Héro de la Ville

Re: How are community awards linked to my actual plan?

This is also addressed in this other thread.

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