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Great Neighbour / Super Voisin

Haven't got the 2 dollar credit for auto pay

The 2 dollar credit for auto pay has not appeared on my account yet. When is it suppose to be applied.

Town Hero / Héro de la Ville

Re: Haven't got the 2 dollar credit for auto pay

I'm not sure when it shows up, I assumed immediately. However, your first rewards are applied to your second month so in month two you should receive a $4 auto-pay credit.

Town Hero / Héro de la Ville

Re: Haven't got the 2 dollar credit for auto pay

In the first 30 days, this will be your indication.IMG_20190824_093038.jpg

 

Oracle

Re: Haven't got the 2 dollar credit for auto pay

Rewards are applied on renewal.  If you post a screenshot of your latest payment history we can have a look. 

Mayor / Maire

Re: Haven't got the 2 dollar credit for auto pay


@kezzibarb wrote:

The 2 dollar credit for auto pay has not appeared on my account yet. When is it suppose to be applied.


For a new customer, there are two kinds of autopay reward.

On initial activation during the activation process using a payment card and choosing autopay you would very shortly after activation see a $2 balance in your Available Funds. Then you'll see the indicator as shown above.

If you didn't set up autopay at activation and waited until after then you'll see the same indicator but not the $2.

Good Citizen / Bon Citoyen

Re: Haven't got the 2 dollar credit for auto pay

From what I've seen over the last 6 months, the credit appears just before the payment is taken. Don't worry about it and take a look at your account history after the renewal. You should see it then.

Good Citizen / Bon Citoyen

Re: Haven't got the 2 dollar credit for auto pay

Did you just switch to Public Mobile? Because if you did, the $2 credit cannot be applied to the first month, but it should show up soon before your next payment. It could take about a week,r or even  a bit longer. However, you should be given the $2 credit before your next payment is due.

Great Neighbour / Super Voisin

Re: Haven't got the 2 dollar credit for auto pay

I’m a new customer (started wit PM Monday) and I got notified of the autopay discount by end of the day. I’m sure you’ll see it very soon. 

Good Citizen / Bon Citoyen

Re: Haven't got the 2 dollar credit for auto pay

Sometimes it takes a little bit to show up

Re: Haven't got the 2 dollar credit for auto pay


@Mattmckay wrote:

Sometimes it takes a little bit to show up


The $2 Autopay reward shows up immediately after this payment feature is activated.