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Mayor / Maire

Re: Early renew payment issue


@missorange wrote:

so it means I will pay the full price when do the early renew. the auto pay and other reward will disappear, after 24 hours, the auto pay and other reward will show to account again. 


That does pretty much sums it up. I think the one thing to consider is how much are your rewards? How far thru your plan cycle are you? Essentially you are losing your rewards for the current cycle. Example: $2 autopay+$5 refer friends+$1 loyalty=$8 rewards If you are halfway thru your plan cycle you are essentially losing $4 in reward value as they will not be applied til your next renewal in 30 days. So if you have significant rewards and you are halfway thru or more of your cycle you lose more reward value than if you are only 7 days in and/or you have low rewards ($2 Auto pay only.)

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Retired Oracle / Oracle Retraité

Re: Early renew payment issue


@missorange wrote:

so it means I will pay the full price when do the early renew. the auto pay and other reward will disappear, after 24 hours, the auto pay and other reward will show to account again. 


I've done an early renewal or immediate plan change twice.  One time, I got tge rewards automatically, and the other, the moderators has to make a manual adjustment. If you don't get them, hold Public Mobile to the publisbed documentation that @will13am has provided a link for.

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Mayor / Maire

Re: Early renew payment issue

@computergeek541 

So what you are saying is both times you did not get any rewards off of full payment for the early renewal. But you did get the rewards back that vanished from your account at the time of early renewal, one time automatically and once via the moderators?

Terry

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Mayor / Maire

Re: Early renew payment issue


@AE_Collector wrote:

@computergeek541 

So what you are saying is both times you did not get any rewards off of full payment for the early renewal. But you did get the rewards back that vanished from your account at the time of early renewal, one time automatically and once via the moderators?

Terry


Hmmm

The way i understand it 

There were 2 immediate plan changes

One had the reward amount applied to the account within 24 hours of the plan change, automatically.

The other one didn't so help of moderators was needed and they did it manually

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Retired Oracle / Oracle Retraité

Re: Early renew payment issue


@AE_Collector wrote:

@computergeek541 

So what you are saying is both times you did not get any rewards off of full payment for the early renewal. But you did get the rewards back that vanished from your account at the time of early renewal, one time automatically and once via the moderators?

Terry


For that one time that I automatically got the rewards, I cannot tell you if the rewards get deposited into your account prior to or after any such early renewal or immediate plan change has been completed, but that doesn't really make a difference. When proceeding with such a renewal or plan change, the customer is required to already have enough balance to cover the plan fee. This means that you will not receive any discount until the next renewal, but will get an extra discount next time. For me, this didn't matter because I already had enough of an account balance before deciding on the plan change.