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Didn't receive my last 10$ credit

teenalj
Great Neighbour / Super Voisin

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But for September I didn't get it.  We got our other rewards for autopay and refer a friend. 

Thanks 

 

8 REPLIES 8

Anonymous
Not applicable

@teenalj wrote:

Signed up the end of March 27th 

checked both statements for the last 6 months. Only 5 10$ credits was applied 

promotion the was 30$ and save 10$ for the next 6 mths 


What do you mean "both statements"? I imagine you mean your credit card. What we would like to see is your payment history in the self-serve. Count up all the occurrences of the $10 lines. There will be a description with each too. You might also have a referral $10.

chukdefatey
Deputy Mayor / Adjoint au Maire

@teenalj wrote:

Signed up the end of March 27th 

checked both statements for the last 6 months. Only 5 10$ credits was applied 

promotion the was 30$ and save 10$ for the next 6 mths 


Some 6 months $10 credit was immediate and some were from after the initial 30 days, so you sure you didn't get $10 off at the time of activation?

teenalj
Great Neighbour / Super Voisin

Ok thanks I will try this 

teenalj
Great Neighbour / Super Voisin

Only received 5. Checked my statements 

teenalj
Great Neighbour / Super Voisin

Signed up the end of March 27th 

checked both statements for the last 6 months. Only 5 10$ credits was applied 

promotion the was 30$ and save 10$ for the next 6 mths 

ChuckYeah
Mayor / Maire

Any issues with referral credits must be fixed by a moderator.

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Anonymous
Not applicable

@teenalj wrote:

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But for September I didn't get it.  We got our other rewards for autopay and refer a friend. 

Thanks 

 


Are you sure you didn't get the first one? Look back in your payment history since you started and count up all the $10 credits. You might even have 7 due to a referral if used.

dabr
Mayor / Maire

@teenalj wrote:

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But for September I didn't get it.  We got our other rewards for autopay and refer a friend. 

Thanks 

 


I believe it can take upto 7 business days for PM to credit your account.  When did you sign up because the most recent promotion was for $10 off for 3 months?

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