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Great Neighbour / Super Voisin

Re: Didn't get the autopay rewarded

I’m paying 42$ for a 40$ plan that says it should be 32$. Yes I included tax.

Town Hero / Héro de la Ville

Re: Didn't get the autopay rewarded


@paulywog wrote:

I’ve been with pm since 2015 have autopay set and am still paying full price


@paulywog wrote:

I’m paying 42$ for a 40$ plan that says it should be 32$. Yes I included tax.

Only moderator has access to your account.  Send a private message to moderator for help.

 

By any chance that you are still on a legacy plan?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Plans offered between May 9, 2014 and January 26, 2015 are not eligible for rewards.

Did you activate your plan before January 26, 2015?

Re: Didn't get the autopay rewarded

@popping, AutoPay is for all members, including Legacy.

Oracle

Re: Didn't get the autopay rewarded

@stonechucker but do  legacy customers get autopay rewards as well?

Re: Didn't get the autopay rewarded

AutoPay is the only reward Legacy and Pioneers get.  It was created before the January 2015 cut off of the service of the call centre for new subscribers, and was already a $2 per 30 day benefit for all customers.

 

Loyalty, friend, and community rewards are not eligible on the Legacy and Pioneer plans, as the cost of the call centre is what they continue to get as part of their service.

Town Hero / Héro de la Ville

Re: Didn't get the autopay rewarded


@stonechucker wrote:

@popping, AutoPay is for all members, including Legacy.


Updated my post.

Re: Didn't get the autopay rewarded


@stonechucker wrote:

AutoPay is the only reward Legacy and Pioneers get.  


Really?  I always just assumed that they didn't get that either since Public Mobile refers to that $2 as a "Reward".

Re: Didn't get the autopay rewarded

Sorry, i am mistaken.  AutoPay was created Jan 8, 2015, and is only a reward for those on in-market plans as of Late January 2015, when the Beta version ended.  On 30- and 90-day cycle plans are rewarded, 10-day and the Legacy and Pioneer plans do not.

 

There is a thread in the Rewards forum that states everything about AutoPay, and it is stickies so it’s right near the top.