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Great Neighbour / Super Voisin

Didn't get the autopay rewarded

Hello,

 

I have set my account up for Autopay, and it says that I get rewarded for $2, but it doesn't subtract the discount from my total amount. It said that my full amount is due. 

 

How does this work? 

Mayor / Maire

Re: Didn't get the autopay rewarded


@Gina98 wrote:

Hello,

 

I have set my account up for Autopay, and it says that I get rewarded for $2, but it doesn't subtract the discount from my total amount. It said that my full amount is due. 

 

How does this work? 


At renewal time it'll convert it over to your Available Funds and then if needed it'll take from the cc.

Oracle

Re: Didn't get the autopay rewarded

@Gina98 Go to My Rewards page from the overview page in your self-serve account. If you enabled AutoPay, you will see the discount there and it will also show the total amount due after discount. 


I am not a mod. Do not send me private message with your personal info.

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Model Citizen / Citoyen Modèle

Re: Didn't get the autopay rewarded


@NDesai wrote:

@Gina98 Go to My Rewards page from the overview page in your self-serve account. If you enabled AutoPay, you will see the discount there and it will also show the total amount due after discount. 


To add, as well, on your first payment it won't get deducted, but moved forward to the 2nd month.  So on the 2nd month you'll get $4 off in total ($2 from the first month, $2 from the second).  From then on it's just $2 a month.

 

Happened to me, too. Smiley Happy

Good Citizen / Bon Citoyen

Re: Didn't get the autopay rewarded

Recent PM sign-up,  I'm on the 90day/autopay plan   .... first payperiod  the $2 x3  was deducted sucessfully  but looking ahead on my  acccount I don't see the next payperiod with a continued $6 deduction.

 

Is this reward just applicable first time/payperiod  or is the system just slower this time 'round,   in  posting it on my account* ? 

 

ie. *I saw all the previous rewards listed in initial payperiod, within  a couple weeks of signing on. 

 

thanks for your time and any info !

 

Mayor / Maire

Re: Didn't get the autopay rewarded

@dougc

When was your payment date?  Just recently?  

 

It can take some time before the next autopay credits show up.  As long as autopay is activated, it should be fine.  If there are any issues, you can always contact moderator nearer to your payment date.  

Good Citizen / Bon Citoyen

Re: Didn't get the autopay rewarded

Thanks Dunkman    for the info !

Great Neighbour / Super Voisin

Re: Didn't get the autopay rewarded

I’ve been with pm since 2015 have autopay set and am still paying full price

Great Neighbour / Super Voisin

Re: Didn't get the autopay rewarded

Guess they can’t be bothered to actually honour their commitments. I call that THIEVERY

Re: Didn't get the autopay rewarded

@paulywog, do you consider the taxes added to be what you’re calling full price?

 

AutoPay rewards are subtracted from full price, and any other rewards you may have, then that new cost is charged with applicable taxes.  If you’re only getting AutoPay, most likely the taxes push the final cost over the original price.

 

 

 

We can clear this up quickly, if you post a screen shot of your payment transactions, hiding any personal details.