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Great Neighbour / Super Voisin

Re: Did not recieve Autopay Reward this cycle.

Hi. Also did not receive my $2 rewards. What should I do? Im kinda new in this. Please help. Thank you.20190122_201329.jpg

 

Mayor / Maire

Re: Did not recieve Autopay Reward this cycle.


@Lndxkm wrote:

Hi, I am enrolled to an autopay feature. My ppan is just $10 coz I dont used much. This cycle, the $2 reward was not applied to my account and was charged for full plan. Please see attached screenshot. Hope you can help me.

 


If you had been on autopay before the Jan 22 renewal then you'll need to contact the moderators.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Mayor / Maire

Re: Did not recieve Autopay Reward this cycle.

That's strange @Lndxkm because it's like you will have 2$ less next month....the best for that it's to write a message to the moderator-team ..click on the envelopp right up ...private message with your phone number and NIP and your problem...they will answer you within 24 hours and fix that for you. Patience they will do it if they owe it to you.

Great Neighbour / Super Voisin

Re: Did not recieve Autopay Reward this cycle.

Hi. Thanks for the response. What is NIP?

Mayor / Maire

Re: Did not recieve Autopay Reward this cycle.


@Lndxkm wrote:

Hi. Thanks for the response. What is NIP?


French for PIN.

Mayor / Maire

Re: Did not recieve Autopay Reward this cycle.

It's your 4 numbers to access your voicemail for example..you decided it when you activate your account..

Mayor / Maire

Re: Did not recieve Autopay Reward this cycle.

Smiley LOL...my english is not perfect...and my french is running after me!!!! Thanks @z10user4

Great Neighbour / Super Voisin

Re: Did not recieve Autopay Reward this cycle.

Thank you so very much.

Mayor / Maire

Re: Did not recieve Autopay Reward this cycle.


@Lieux wrote:

Smiley LOL...my english is not perfect...and my french is running after me!!!! Thanks @z10user4


Your English is way far more better than my French. I had to do a quick figure out what you meant after you kept repeating it that way in different posts. Oh...he's French...of course he means PIN...oh right French is backwards to English (yes yes or English is backwards to French Smiley Happy ) so that's NIP. And then I ignored it thereafter until this question.