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Great Neighbour / Super Voisin

Did not receive referral credit

Hi,

i have refered the friend and he got $10 referal credit.  I haven't received my referal reward yet ($1/month) nor i received the notification about successful processing of the referral. It doesn't show anything on my account in reward section. It has been over 5 business days.i have already sent this question to moderator. I haven't got reply yet.  Any ideas about the possible solution? 

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Mayor / Maire

Re: Did not receive referral credit


@Hpatel_17 wrote:

Hi,

i have refered the friend and he got $10 referal credit.  I haven't received my referal reward yet ($1/month) nor i received the notification about successful processing of the referral. It doesn't show anything on my account in reward section. It has been over 5 business days.i have already sent this question to moderator. I haven't got reply yet.  Any ideas about the possible solution? 


You won't get the reward value until your renewal. You should see the reward in your rewards area on the overview page.

Great Neighbour / Super Voisin

Re: Did not receive referral credit

As i mentioned, there is no remarks on overview page under reward section. 

Town Hero / Héro de la Ville

Re: Did not receive referral credit

It usually take 72 hours.  You should message the moderators again if you don't see the referral reward in your account.

Mayor / Maire

Re: Did not receive referral credit


@Hpatel_17 wrote:

As i mentioned, there is no remarks on overview page under reward section. 


Oh I see that now Smiley Happy

How sure are you that the friend used your number?

Great Neighbour / Super Voisin

Re: Did not receive referral credit

I referred my dad (lives with me).  I went to mobile kiosk and gave my number to the salesperson (he didn't give me print out of new account,  he told that he signed out from accont by mistake and cannot print summary about new activation). I complained him the same and he told me to call 611. 

Model Citizen / Citoyen Modèle

Re: Did not receive referral credit

Edit: sorry wrong post

Re: Did not receive referral credit


@Triguy wrote:

It usually take 72 hours.  You should message the moderators again if you don't see the referral reward in your account.


The $1 reward for referring a new customer is supposed to show immediately.  It's the $10 for the other person that has the 72 hour condition attached.