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Oracle

Re: Community reward

@SD08  awsome  i will use it when i need Smiley Happy .  From an experienced user  point of view you are right its not that complicated, but from a new user, it is overly complicated, information should be at ones fingertips , not needing a workaround.  Its especailly bad since PM is online only, but i guess that is the Public Mobile way. 

 

@Alan_K@David_J   is there a reason the KB was removed in with the redesign?  anyway of getting it back or as mentioned in another thread havd teh Get help categories more easily accessable?  and please dont say use SIMon.   

 

Public Mobile

Re: Community reward


@mimmo wrote:

@SD08  awsome  i will use it when i need Smiley Happy .  From an experienced user  point of view you are right its not that complicated, but from a new user, it is overly complicated, information should be at ones fingertips , not needing a workaround.  Its especailly bad since PM is online only, but i guess that is the Public Mobile way. 

 

@Alan_K@David_J   is there a reason the KB was removed in with the redesign?  anyway of getting it back or as mentioned in another thread havd teh Get help categories more easily accessable?  and please dont say use SIMon.   

 


The Knowledge Base content has a new home in the "Get Help" Page (as Help Articles) where we constantly keep them up to date and the search is easier to use compared to Community. The ones in the Community (KBA) are hidden as they are no longer being updated and don't reflect accurate information.

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Oracle

Re: Community reward

@Alan_K  thanks for the explanation.  it makes sense.  All you need to do now is unhide the information.    if you go to https://www.publicmobile.ca/get-help  none of the info is there, unless you do a search,  I have to do a blank search  ie "    "  so that the categories show up so i can browse the items.  this is backwards and unintuitive, the info should be front and centre.  its even worse on the mobile version. 

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Great Neighbour / Super Voisin

Re: Community reward

@mimmo Hey Mimmo, let's say you're top 1% in September, and you get 15 bucks off, is that $15 off a permanent perk? Or would you need to work towards that 1% again?

 

Cheers

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Re: Community reward


@SixPaxks wrote:

@mimmo Hey Mimmo, let's say you're top 1% in September, and you get 15 bucks off, is that $15 off a permanent perk? Or would you need to work towards that 1% again?

 

Cheers


Community rewards needs to be earned each month.

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Great Neighbour / Super Voisin

Re: Community reward

Thanks @computergeek541 

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Great Neighbour / Super Voisin

Re: Community reward

Hi there, once you have researched terms and conditions and feel comfortable that you are knowledgeable to answer peoples questions then you can sign up and answer any questions people have. Which for new users can be alot seeing as how there is no live personal to speak with. It's a great company great service !

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Great Neighbour / Super Voisin

Re: Community reward

Thank you so much I really appreciate your help and it was really helpful 

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Good Citizen / Bon Citoyen

Re: Community reward

Get acquainted with the community tab. Research questions to help answer.  I don't know but I think more Bravo's is a good thing

Highlighted
Mayor / Maire

Re: Community reward


@Alan_K wrote:

@mimmo wrote:

@SD08  awsome  i will use it when i need Smiley Happy .  From an experienced user  point of view you are right its not that complicated, but from a new user, it is overly complicated, information should be at ones fingertips , not needing a workaround.  Its especailly bad since PM is online only, but i guess that is the Public Mobile way. 

 

@Alan_K@David_J   is there a reason the KB was removed in with the redesign?  anyway of getting it back or as mentioned in another thread havd teh Get help categories more easily accessable?  and please dont say use SIMon.   

 


The Knowledge Base content has a new home in the "Get Help" Page (as Help Articles) where we constantly keep them up to date and the search is easier to use compared to Community. The ones in the Community (KBA) are hidden as they are no longer being updated and don't reflect accurate information.


@Alan_K  @mimmo @David_J  @SD08  from a new user and maybe old school too the knowledge articles are much more informative if not getting outdated. The help articles are ok in a bit of a dumb downed kind of way. Yes the search bar is a little more accurate but there is too many steps in between... and in my case I have a frozen page issue on that part of the site (I'm working on that fix) so it's impossible to deal with. I think the community forum gets flooded with the same questions because search is not user friendly enough, not well explained and requires university level research skills to know what to type in the search bar to get fewer choices to narrow down the answer. Sometimes less is more...and sometimes it's just more or less...ill just ask the question in the forum. New users need a simple, direct answers to common problems (glitches) those answers aren't there like: use the lost/stolen trick because you don't want to put on "paper" what's wrong with the pm system it doesn't look good. New users that participate in the community learn the fixes but those who don't when they experience a problem do the same thing...ask the forum because even if they read the help articles the answer is not really there. The amount of times in 6 weeks of being here that I have read...ive been a customer for over a year with Auto pay why do I have no service? That's why I tell everyone just manually top up your account. But pm doesn't tell you too..... As they say you have to own your sh*t, embrace it then you can overcome it. Imagine that announcement : Auto pay overhaul!! Now with 100% accuracy guaranteed or your next 30 days is on us!