@vgdam if you look at pending rewards it shows how much you have earned. This amount is deducted from your next renewal
And how is possible to still get rewarded (I got 3 badges), when on my account it sais suspended account due to insuficient funds (so wouldn't be a good standing account as is required for rewards to be earn)...although the payment was cleared and taken out of my credit card with no problem...
@Leda community badges are technically separate from you actual account. The community (where we are now) and the self-serve system (selfserve.publicmobile.ca) are separate systems, so the community has no idea if your PM account is active or suspended. Thus, you can still earn badges.
Wow, good information, thank you. Everyone here want to help but not the PM. I can't believe that...what kind of serious company doese that...leaves the customers in total darkness.
@Leda, I do not feel I'm in total darkness.
I knew coming in what support would be like, and in experience, I don't need telephone support, nor immediate. This forum concept works for me, and when there is no propmo, or backlog because of the promo, it works very well.
NORMAL times are maximum 2 days resolved.
It will return. I know it.