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Community Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 25, 2018

 

The Community Reward

 

How does it work?

 

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

 

The following table shows how Community Rewards are allocated:

 1.png

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
463 REPLIES 463


@cclark3 wrote:

I'm not fully sure but I believe you need to apply that reward (credit) to your bill for it to be taken off, and then it will charge you the remainder.


There's no need to manuallly apply them.  Applicable rewards automatically reduce the amount owing for the plan fee.

cclark3
Great Neighbour / Super Voisin

I'm not fully sure but I believe you need to apply that reward (credit) to your bill for it to be taken off, and then it will charge you the remainder.

Anonymous
Not applicable

@paab1946 wrote:

Hi. I want to know howdo I know wich type of reward I am gonna receive?


Around the 6th or so each month, community reward value would show up in your rewards area. Some time after that you might get a badge indicating your reward level. Usually around that time there might be an announcement recognizing the contributors.

paab1946
Great Neighbour / Super Voisin

Hi. I want to know howdo I know wich type of reward I am gonna receive?

JoshMc
Great Neighbour / Super Voisin

Thanks for the info.  It's quite helpful.

SD08
Retired Oracle / Oracle Retraité

@mayurkher wrote:

are those can not be applied unless & untill you ahve enough rewards equivalent to your monthly amount?


@mayurkher  No, rewards do not have to exceed your monthly plan cost before they can be used.  Early in the morning on the day of your renewal, the billing system will first convert any rewards you've accumulated in your rewards page into available funds, then use those funds toward your payment. If the rewards plus any existing funds balance are not enough to cover the payment, it will take the difference owing from your registered autopay credit card, assuming you have autopay activated.

mayurkher
Great Neighbour / Super Voisin

are those can not be applied unless & untill you ahve enough rewards equivalent to your monthly amount?

Felixbthe1
Model Citizen / Citoyen Modèle

The more you help out, problem solve and find solution, the more

 bravos you earn.

aconstable
Great Neighbour / Super Voisin

I'm new to this and very curious about how the community rewards work!! Basically the more you bravo and comment the more rewards you recieve? So far I'm loving public!

yhedta
Great Neighbour / Super Voisin

Thanks for making this so clear!

frostbite
Good Citizen / Bon Citoyen

@Felixbthe1 wrote:

Can there not be a way to archive old posts? Just a suggestion


@SD08 wrote:

@srlawren wrote:

@Lolo20 wrote:

Yes it would 



@Lolo20 wrote:

Yes they do that's how they track each message 


@Lolo20 you've posted to a 23-page thread that was last active in April.  Without using the Quote feature or tagging the person you're responding to, it's really hard to know what these statements above are in response to.


@srlawren  The replies were respectively to...

 

aguyfromontario's post from Oct 22/15:
https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/32451/highlight/true#M45...

 

&

 

Duckman's post from Jan 1/16:
https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/41060/highlight/true#M71...

 

 

@Lolo20  In addition to quoting the messages for clarity as srlawren suggested, you might also want to check the date of the messages to which you're replying. Pretty sure those members are no longer waiting for those answers 3.5 to 4 years later.


 


Customer don't need to reply to 3.5 to 4 years later to message unless they are posting only for rewards.

Rockdaddy22
Retired Oracle / Oracle Retraité

I really don’t mind people commenting on really old threads, preferably on topic of course lol

Felixbthe1
Model Citizen / Citoyen Modèle

Can there not be a way to archive old posts? Just a suggestion


@SD08 wrote:

@srlawren wrote:

@Lolo20 wrote:

Yes it would 



@Lolo20 wrote:

Yes they do that's how they track each message 


@Lolo20 you've posted to a 23-page thread that was last active in April.  Without using the Quote feature or tagging the person you're responding to, it's really hard to know what these statements above are in response to.


@srlawren  The replies were respectively to...

 

aguyfromontario's post from Oct 22/15:
https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/32451/highlight/true#M45...

 

&

 

Duckman's post from Jan 1/16:
https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/41060/highlight/true#M71...

 

 

@Lolo20  In addition to quoting the messages for clarity as srlawren suggested, you might also want to check the date of the messages to which you're replying. Pretty sure those members are no longer waiting for those answers 3.5 to 4 years later.


 

Rockdaddy22
Retired Oracle / Oracle Retraité

I could use a few rewards 🙂

srlawren
Retired Oracle / Oracle Retraité

@computergeek541 wrote:


Because it gvies people something to talk about and that leads to community rewards?  


@computergeek541 to which I would say....

 

giphy


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.


@srlawren wrote:

@Felixbthe1 what did that have to do with community reward???


Because it gvies people something to talk about and that leads to community rewards?  This thread being 4.5 years old, I would hope that if people wish to bump this thread for whatever reason, that the discussion would at least be about community rewards.

srlawren
Retired Oracle / Oracle Retraité

@Felixbthe1 what did that have to do with community reward???


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Felixbthe1
Model Citizen / Citoyen Modèle

 

Screenshot_20190702-101715.png

 

SD08
Retired Oracle / Oracle Retraité

@kav2001c wrote:

Maybe people are randomly bumping this thread to put it back to the top?

 

@SD08  I can't beleive you even tracked down original posts lol


@kav2001c  It wasn't hard to track down, owing to the fact that oracles have editing capability for most messages. I clicked edit on those posts and then hit the quote button to reveal the original message and author they were replying to.

Maybe people are randomly bumping this thread to put it back to the top?

 

@SD08  I can't beleive you even tracked down original posts lol

 

srlawren
Retired Oracle / Oracle Retraité

@SD08 wrote:

@Lolo20  In addition to quoting the messages for clarity as srlawren suggested, you might also want to check the date of the messages to which you're replying. Pretty sure those members are no longer waiting for those answers 3.5 to 4 years later.


@Lolo20 for the love of all things good, please heed the advice in bold above.  

 

@SD08 thanks for sleuthing the originals.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

SD08
Retired Oracle / Oracle Retraité

@srlawren wrote:

@Lolo20 wrote:

Yes it would 



@Lolo20 wrote:

Yes they do that's how they track each message 


@Lolo20 you've posted to a 23-page thread that was last active in April.  Without using the Quote feature or tagging the person you're responding to, it's really hard to know what these statements above are in response to.


@srlawren  The replies were respectively to...

 

aguyfromontario's post from Oct 22/15:
https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/32451/highlight/true#M45...

 

&

 

Duckman's post from Jan 1/16:
https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/41060/highlight/true#M71...

 

 

@Lolo20  In addition to quoting the messages for clarity as srlawren suggested, you might also want to check the date of the messages to which you're replying. Pretty sure those members are no longer waiting for those answers 3.5 to 4 years later.

srlawren
Retired Oracle / Oracle Retraité

@Lolo20 wrote:

Yes it would 



@Lolo20 wrote:

Yes they do that's how they track each message 


@Lolo20 you've posted to a 23-page thread that was last active in April.  Without using the Quote feature or tagging the person you're responding to, it's really hard to know what these statements above are in response to.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Lolo20
Great Neighbour / Super Voisin

Yes they do that's how they track each message 

Lolo20
Great Neighbour / Super Voisin

Yes it would 

SD08
Retired Oracle / Oracle Retraité

@srlawren wrote:

@Jhimshoot wrote:

You may not have considered the GST/HST portion of your plan? Just a thought.


@Jhimshoot who?  You've replied to a lenghty thread with no context.


@srlawren 

I had a hunch which post they were replying to and when I checked...yep...once again...four years ago.

 

Maybe there should be an automatic pop-up warning when someone tries to reply to any message older than a certain length of time.

srlawren
Retired Oracle / Oracle Retraité

@Jhimshoot wrote:

You may not have considered the GST/HST portion of your plan? Just a thought.


@Jhimshoot who?  You've replied to a lenghty thread with no context.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Jhimshoot
Great Neighbour / Super Voisin

You may not have considered the GST/HST portion of your plan? Just a thought.


@Kovaelin wrote:

How are the rankings determined? Is it just from participation? What about quality of answers? Is quality only determined by the number of "Bravos"?


participation, post count, bravos, solutions...  I'm sure it's a combination of all of those, but there is no definitive answer.  High quality answers are likely to lead to more bravos, which are certainly a factor.  Otherwise, someone could just post a few hundred useless and irrelevant messages to get rewards. 

Kovaelin
Good Citizen / Bon Citoyen

How are the rankings determined? Is it just from participation? What about quality of answers? Is quality only determined by the number of "Bravos"?

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