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Community Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 25, 2018

 

The Community Reward

 

How does it work?

 

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

 

The following table shows how Community Rewards are allocated:

 1.png

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
463 REPLIES 463

Carld123
Deputy Mayor / Adjoint au Maire

@srlawren

Auto correct maybe???😀...thats my answer. .

srlawren
Retired Oracle / Oracle Retraité

@Carld123 wrote:

@computergeek541 wrote:

@Carld123 wrote:

@Anonymous

3.1 3.2..can you tell i read the last one??


Did I miss something? What happened here?


Dont be so nosey...whoracles need all details???..


@Carld123 Nosey?  Asking about something that was posted publicly?  And what's with the derogatory nickname?  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Carld123
Deputy Mayor / Adjoint au Maire

@computergeek541 wrote:

@Carld123 wrote:

@Anonymous

3.1 3.2..can you tell i read the last one??


Did I miss something? What happened here?


Dont be so nosey...whoracles need all details???..

Anonymous
Not applicable

@computergeek541 wrote:

@Carld123 wrote:

@Anonymous

3.1 3.2..can you tell i read the last one??


Did I miss something? What happened here?


 @computergeek541

Carld123 and I were having a little backchannel. It seems he posted in the forum what he might have intended in pm. You missed nothing.


@Carld123 wrote:

@Anonymous

3.1 3.2..can you tell i read the last one??


Did I miss something? What happened here?

Felixbthe1
Model Citizen / Citoyen Modèle

Whew! Hahahaha,you're funny.

Felixbthe1
Model Citizen / Citoyen Modèle

Lolllll

Mary_M
Retraité / Retired
Retraité / Retired

Hey @Makaylas98,

 

we want to help - please feel free to send us a private message 🙂 

 

Regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

srlawren
Retired Oracle / Oracle Retraité

@Carld123 wrote:

@srlawren

Its national forgiveness day...so you are good😀


@Carld123 looks like I picked the right day!  Phew!  Robot Very Happy


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Carld123
Deputy Mayor / Adjoint au Maire

@srlawren

Its national forgiveness day...so you are good😀

srlawren
Retired Oracle / Oracle Retraité

@Anonymous wrote:

And I quoted it in my post in reply.

 

Edit: further to srlawren and lorieux

Thanks @Carld123 🙂


@Anonymous apologies, I somehow missed your reply entirely.  My bad.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Carld123
Deputy Mayor / Adjoint au Maire

@Anonymous

3.1 3.2..can you tell i read the last one??

Anonymous
Not applicable

@Carld123 wrote:

@Anonymous wrote:

And I quoted it in my post in reply.

 

Edit: further to srlawren and lorieux

Thanks @Carld123 🙂


@Anonymous

Lol..just checking in to see if i can be a pain in the #ss 😄


Success!! 🙂

Always good to make sure things make sense to readers.

Carld123
Deputy Mayor / Adjoint au Maire

@Anonymous wrote:

And I quoted it in my post in reply.

 

Edit: further to srlawren and lorieux

Thanks @Carld123 🙂


@Anonymous

Lol..just checking in to see if i can be a pain in the #ss 😄

Carld123
Deputy Mayor / Adjoint au Maire

@Anonymous wrote:

And I quoted it in my post in reply.


@Anonymous

Who are you talking to here..?? Please add this that and the other stop creating confusion...😄

Anonymous
Not applicable

And I quoted it in my post in reply.

 

Edit: further to srlawren and lorieux

Thanks @Carld123 🙂

Felixbthe1
Model Citizen / Citoyen Modèle

Have you contacted a public mobile mod in public mobile online self serve account,they will be best equipped to answer your questions. I hope your issue is resolved quickly,have a nice day.

Yes thanks @srlawren I saw it!!

srlawren
Retired Oracle / Oracle Retraité

@Lieux wrote:

Could you please give us more details of what happened to you @Makaylas98?


For anyone wondering about @Makaylas98's blank message, it appears she accidentally typed the message body into the Message Tags box.  The contents read:  "Hi I bought mins for my phone and put them on but I can’t call no one"

 

@Makaylas98, as @Lieux noted, we need more details.  What plan are you on?--I'm guessing the $10/50/50 plan?  What add-on did you purchase exactly?  What does your Account Status and Available Funds balance show when you sign into your self-serve account?  EDIT: also, what happens when you try to call someone?  What is the exact message you hear when you try? 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Could you please give us more details of what happened to you @Makaylas98?

Anonymous
Not applicable

 @Makaylas98

Hi I bought mins for my phone and put them on but I can’t call no one

-------------------

 

Is your plan active?

When you say "bought mins" do you mean you bought an add-on? If so did you do both steps by adding money into your account and then buying the add-on.

Or do mean you bought a voucher thinking it was minutes?

Makaylas98
Great Neighbour / Super Voisin
 

xXFryXx
Good Citizen / Bon Citoyen

Same here Miai .... Never been excited to start my phone plan...

xXFryXx
Good Citizen / Bon Citoyen

Even without the rewards... I am surprised about the offer... I will enjoy this program and make sure that anyone I know get's to atleast see there offer...

 

SIM card coming by post so even more anxious to fully enjoy everything about this company...

Woohoo!... 

Go on @xXFryXx and try everything!!!

maiamendi
Great Neighbour / Super Voisin

Yes! The company's incredible compared to all of the other options available in Canada! 

@xXFryXx, Welcome to the community.  I hope you find the service as great as I do.

 

I'm saving a 'ton of money' from what I was paying elsewhere before.  LESS THAN HALF!!

xXFryXx
Good Citizen / Bon Citoyen

More you participate in everything... It automatically upgrades your profile...

 

I just started and is quite amazed of this program... Ordered my sim card and I am shocked about this company... I will absolutely be telling people once I have tested my phone with "publicmobile"

xXFryXx
Good Citizen / Bon Citoyen

Can't wait to get my sim card... Woohoo!...

xXFryXx
Good Citizen / Bon Citoyen

I wish I had heard about this year's ago... This is such a great idea

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