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Community Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 25, 2018

 

The Community Reward

 

How does it work?

 

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

 

The following table shows how Community Rewards are allocated:

 1.png

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
463 REPLIES 463

krebssheridan88
Good Citizen / Bon Citoyen

Dont be sorry, be sensible.

krebssheridan88
Good Citizen / Bon Citoyen

What is minimum wage again?

krebssheridan88
Good Citizen / Bon Citoyen

Maybe the credits refer to a specific rewards centre with public mobile or telus.

 

krebssheridan88
Good Citizen / Bon Citoyen

A credit card company can only debit you the set amount under the agreement with Public Mobile, whether that be more or less than the required payment.

 

This is a good..ish thing but mostly risky, convoluted and unusually complicated ...

 

For example:  if your bill if higher than the amount agreed on for whatever reason it may be returned as insufficient funds and you may be charged a fee on both sides. 

 

Also, it could take 30-90 days for the credit company to reimburse you for the funds should you no longer want to deal with public mobile or maybe just really, really needed that money for this months hydro bill.

 

I used to be a huge advocate for the ease and simplicity of pre-authorized debits, but in reality it basically ruined me financially. I got into a car accident and then had a minor $30 fraudulent transaction on my account (ironically from an online legal document provider) which resulted in my truck payment bouncing though my account, next went my insurance payment, which prompted icbc to demand a full years payment, and resulted my truck being stuck in the impound after an unfortunate event.

 

Suffice it to say I was literally homeless all of 2017 (first time in a shelter, sleeping on a mat) after 10 years of steady employment and 4 years at the same residence. Dramatic, sure, other factors, absolutely, but man do I wish I had just killed those trees and paid my bills when they came to my mailbox. I may still have a mailbox if I did. Lol

srlawren
Retired Oracle / Oracle Retraité

@KandyKane1 wrote:

So if I "like" your comment (Bravo) or reply to your comment then you will get a reward???  Is that right?

 


@KandyKane1 no.  The exact formula has never been revealed because Public Mobile do not want people "gaming" the system.  Read, bravo when you like a post, reply when you have something you can add, and try to be helpful.  Every month, PM then use this proprietary formula to rank eveyrone in the community, and those in the percentages noted in the very first post on this thread get the reward levels indicated.  Your reward may change month to month (and some months you may not get one at all) depending on how many people are active and what activities they have done, essentially.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

KandyKane1
Great Neighbour / Super Voisin

So if I "like" your comment (Bravo) or reply to your comment then you will get a reward???  Is that right?

 

KandyKane1
Great Neighbour / Super Voisin

I am brand new to this public Mobile plan... my family is able to save $130/month by switching to PM!!!  I LOVE the idea of the rewards program... we never got any rewards with the other cell phone company we were with!  Anyway... my question is, how do we earn community rewards???  I read all about how the rewards are applied to your account... but I still don't understand.  Can someone clarify for me?  I think that if you comment or reply to someone's question and other people "like" your question or response then you can earn community rewards???  Is that sort of how it works?

Carld123
Deputy Mayor / Adjoint au Maire

@kgulzar1

Need more info..is the sim activated?..what happens when trying to use it etc etc


@kgulzar1 wrote:

Hi there need help big time I need to switch my son card as bought new phone and disabled 


@kgulzar1Make your own NEW topic , and be coherent with a detailed explination. Find the button on any forum and click it

 

topic.png

 

Card? Sim card? Vocher Card? Disabled? Phone or account? Where did phone come from? Is it unlocked? Does he need a new account? Is he porting over? Etc. BE DETAILED.

kgulzar1
Great Neighbour / Super Voisin

Hi there need help big time I need to switch my son card as bought new phone and disabled 

Carld123
Deputy Mayor / Adjoint au Maire

@JordanBell78 wrote:

It will go towards your next billing cycle after 30 day cycle goes by, I had the same issue and it was just my misunderstanding and not thourouly reading through the whole rules and regulations so to say for my situation. If you don't see a change in your account by PM using your rewards towards your next billing cycle next time around, it wouldn't hurt to give customer care a quick call about it. Mine came off and was applied to my next billing cycle after my first full 30 days passed by and I renewed my plan.

 

 

👇👇👇👇👇👇👇👇👇👇👇👇


it wouldn't hurt to give customer care a quick call about it.

      👆👆👆👆👆👆👆👆👆

This suggestion from your post may confuse a few people...

JordanBell78
Great Neighbour / Super Voisin

It will go towards your next billing cycle after 30 day cycle goes by, I had the same issue and it was just my misunderstanding and not thourouly reading through the whole rules and regulations so to say for my situation. If you don't see a change in your account by PM using your rewards towards your next billing cycle next time around, it wouldn't hurt to give customer care a quick call about it. Mine came off and was applied to my next billing cycle after my first full 30 days passed by and I renewed my plan.

shartomjam
Town Hero / Héro de la Ville

@Dunkgirl wrote:

I got my community reward in my account but no badge?


That usually happens.  Badge will show up in a day or two.

Dunkgirl
Deputy Mayor / Adjoint au Maire

I got my community reward in my account but no badge?


@slash407 wrote:

are oracles de facto employees


@slash407No, they are the same as you and me and all the other customers here except they have some community forum moderating abilities like being able to edit your post or move your thread.


They have no specialty privileges in the self serve world and they have no access to your personal information or public mobile account.


@RobertQc wrote:

@will13am wrote:

 I am confident that my cellular cost with this service is cheaper than any competitor.

@will13amThis. I have so many rewards it's free. Can't beat free!

 

... although I do spend many hours to get these rewards....


The dog brand does give me free data plans too but that's beside the point.  Smiley Happy

Rockdaddy22
Retired Oracle / Oracle Retraité

I personally love the loyalty reward, I’m already on year 3 and still loving it 🙂


@will13am wrote:

 I am confident that my cellular cost with this service is cheaper than any competitor.

@will13amThis. I have so many rewards it's free. Can't beat free!

 

... although I do spend many hours to get these rewards....


@Carld123 wrote:

@Felixbthe1

Not sure about the "large reward " part...but good people here..and decent pricing..to each there own.........


Well you haven't been here long enough and tried hard enough to take advantage of the rewards program.  Thanks to the community and the friends at large, I am confident that my cellular cost with this service is cheaper than any competitor.

Jurri_jr
Good Citizen / Bon Citoyen

Very good and easy understanding thank you 

Jurri_jr
Good Citizen / Bon Citoyen

Yes it did 

srturk
Good Citizen / Bon Citoyen

Hi, 

 

I have the exact same thing happening- it is per cycle that you get rewards as far as I know. If it was a 30 day plan, you would get the rewards every 30 days.

AJakeW
Great Neighbour / Super Voisin

It is important to note that you should make sure your friends sign up online for PM, if you want to receive the rewards. One of my friends signed up for PM at a small buteque in the Mall, and becasue and cound't add a friend to her account

Felixbthe1
Model Citizen / Citoyen Modèle

Well said z10user4, good information right there.

Anonymous
Not applicable

 @Felixbthe1:

There are 4 kinds of rewards here.

1. Autopay $2 - Easy. You can even choose not to let it hit the credit card if you top up before payment day.

2. Referrals $1 per- depending on who you know and who is open to hearing about cell providers not a bad way to get a buck

3. Loyalty $1 per year max 5 years - Easy. If you stick around for a while

4. Community $1 - $15 which resets each calendar month - Participate a little or a lot and you can get some of this reward but it takes some work.

Felixbthe1
Model Citizen / Citoyen Modèle

It all depends how many people you refer to the company, your bill could potentially be $0.

Carld123
Deputy Mayor / Adjoint au Maire

@Felixbthe1

Not sure about the "large reward " part...but good people here..and decent pricing..to each there own.........

Felixbthe1
Model Citizen / Citoyen Modèle

Yes,the longer you stay with the company the more your loyalty is rewarded for a total of 5 years. You will accumulate large rewards for referring customers with public mobile. The community is very knowledgeable for any questions or problems you may occur

Felixbthe1
Model Citizen / Citoyen Modèle
 

TimMurphy519
Great Neighbour / Super Voisin

Yes u have to build them up i believe

 

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