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Community Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 25, 2018

 

The Community Reward

 

How does it work?

 

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

 

The following table shows how Community Rewards are allocated:

 1.png

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
463 REPLIES 463

If you're talking about the refer-a-friend rewards, then yes. Long as their plan stays active, you get a reward....nice eh !

Kerri
Great Citizen / Super Citoyen

Are all unlimitted talk plans elligible? I'm seeking to refer my aunt and Mum to Public.

Felixbthe1
Model Citizen / Citoyen Modèle

Be active in the community,get Bravo's and get rewarded with $ off your bill

Anonymous
Not applicable

🙂 Well...ok...immediately after can make sense.

Good point 😉

 

(see what I did there)

Anonymous
Not applicable

@DianneFowler wrote:

Hahaha!

You made me literally lol!


@DianneFowler

DianneFowler

@It's generally kinda helpful to indicate who you're replying to by way of the Quote function or @tagging or simply the username. Otherwise ...um...who or what post are you referring to?

DianneFowler
Good Citizen / Bon Citoyen

Hahaha!

You made me literally lol!

DianneFowler
Good Citizen / Bon Citoyen

Yes, they match the email addresses.

PrincessTara13
Great Neighbour / Super Voisin

Table Outline of Reward Levels & Earnings & Badges:

 1.png

With regard to this reply your answer is slightly wrong as you mention that 25% & 50% contribution levels receive $6 & $4 when in actuality, the Table Outline refers to a top 25% contribution level earning $2 & a top 50% contribution level earning $1.  

 

 

Rockdaddy22
Retired Oracle / Oracle Retraité

Everything counts towards it. Just be active and helpful and you’ll be good. Of course the more active you are you could assume the rewards would be higher. 

danlee
Model Citizen / Citoyen Modèle

Thanks for listing it down for us to have a better understanding.

However, it did not state how to clock the points ($) and it seem like it is not work by the number of replies you answer... 

Do you need to get a BRAVO or something in order to get $$?  It will helps new members to have a better understanding how the reward system works. 

Thank you PM, Keep up the GOOD WORK!!! 

Felixbthe1
Model Citizen / Citoyen Modèle

There are great plans suited for everyone's needs and geography,for example I am on a plan that is $25 a month, unlimited calling and text and voicemail.Choose a plan that best suits your needs.Cheers

nightwindkleshy
Great Neighbour / Super Voisin

I was wondering the same thing so thank you

rdm_17
Great Neighbour / Super Voisin

Which plan are you currently on.  Some of the plans have different and guideline and rules and special offers throughout.  

I would check you self serve account and review there 

Wongster94
Good Citizen / Bon Citoyen

Thanks for the clarification !

srlawren
Retired Oracle / Oracle Retraité

@Wongster94 wrote:

Not sure if this was addressed in a past post, but do I have to save up enough credit to fully pay for a monthly bill ?

 

*I'm on a $40 plan, so do I need to save $40 up in order to use my credit or is it via deduction?


@Wongster94 it has, but no worries.  The answer is no.  Every renewal cycle (so every 30 days if you're on a 30 day plan or every 90 days if you're on a 90 day plan), the system gets funds to pay for the renewal in this order:

 

1) Any rewards you have received since the last renewal (if any)

2) Any "Available Funds" balance you may (but probably don't) have (if any)

3) If you have AutoPay enabled, it debits your credit card on file for [your plan cost - #1 and #2 above] + your applicable sales tax.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Wongster94
Good Citizen / Bon Citoyen

Not sure if this was addressed in a past post, but do I have to save up enough credit to fully pay for a monthly bill ?

 

*I'm on a $40 plan, so do I need to save $40 up in order to use my credit or is it via deduction?

Felixbthe1
Model Citizen / Citoyen Modèle

@glemlin wrote:

Few questions regarding the rewards, I read the first few pages of replies and didn't see either of these..  

 

Is it based on posts or bravos and is it counting a given month or accumulative for all past usage?



It's based on helping other customers in the community.Help people solve problems,get Bravo's and get rewarded,pay it forward and encourage others to join Public Mobile,they will save money and you will too.Cheers

Felixbthe1
Model Citizen / Citoyen Modèle

It's based on helping other customers in the community.Help people solve problems,get Bravo's and get rewarded,pay it forward and encourage others to join Public Mobile,they will save money and you will too.Cheers

Anonymous
Not applicable

@glemlin wrote:

Few questions regarding the rewards, I read the first few pages of replies and didn't see either of these..  

 

Is it based on posts or bravos and is it counting a given month or accumulative for all past usage?


The secret sauce is a secret known only to the powers that be. Just participate however much you like and things will happen. It's monthly.

Bravo posts. Write posts that might garner a Bravo. Write posts that end up being the actual solution. Give solutions to answers to your questions.

It would be bad form to give yourself a solution though.

Welcome by the way.

glemlin
Good Citizen / Bon Citoyen

Few questions regarding the rewards, I read the first few pages of replies and didn't see either of these..  

 

Is it based on posts or bravos and is it counting a given month or accumulative for all past usage?

srlawren
Retired Oracle / Oracle Retraité

@milomilo wrote:

No data  I paid for three months and I still have 10 gh left on my account but there is no data now

just calling and texting 


@milomilo that has nothing to do with community rewards.  I'd suggest you start a new thread in Plans & Add-ons or Discussions area to get better visibility rather than replying to this non-relevant thread.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

milomilo
Great Neighbour / Super Voisin

No data  I paid for three months and I still have 10 gh left on my account but there is no data now

just calling and texting 

Kerri
Great Citizen / Super Citoyen

Hi, there. In the log in field, click I forgot my password. then you will be prompted for your email address and from there, you can change the password. If this fails, please contact a modorator.

Felixbthe1
Model Citizen / Citoyen Modèle

Never post your phone number in a public moderator.Contact a moderator in the public mobile community,they will help solve your problem,cheers.

srlawren
Retired Oracle / Oracle Retraité

@flakkyk two things:  first of all, please do NOT post your phone number or account number in the community. Please edit your post to remove that.


Secondly, you posted to a totally unrelated thread which isn't a great idea, but here's how to contact the moderator team to help you get access to your account:

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
  • Messages are replied to during office hours, in the order in which they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

flakkyk
Great Neighbour / Super Voisin

I forgot y account password, and I cant login to my account to load my account I will appreciate help

drmartin
Model Citizen / Citoyen Modèle

@Felixbthe1 wrote:

This is the beginning,ask questions,get help from the community and when you have the knowledge your insight can help others solve problems in the community,one love.


It's a great idea, isn't it? We all help each other and get rewarded for it!

Felixbthe1
Model Citizen / Citoyen Modèle

This is the beginning,ask questions,get help from the community and when you have the knowledge your insight can help others solve problems in the community,one love.

mimmo
Retired Oracle / Oracle Retraité

@goldfire wrote:

hello,

 

how do i start, or where do i start, so i may begin helping other people, to earn community rewards?

 

there seems to be an abudance of how the reward works, but not enough info on how to start helping.

 

can anyone suggest or provide directions?

 

regards.


@@goldfire@You just started. Ask question post infomative and helpful replies, give and receive Bravo's. Get replies accepted as solutions and mark posts as a solution when applicable.  The rest is up to the secret sauce formula.

Need Help? Let's chat.