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Community Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 25, 2018

 

The Community Reward

 

How does it work?

 

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

 

The following table shows how Community Rewards are allocated:

 1.png

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
463 REPLIES 463

Tsuburbs
Great Neighbour / Super Voisin

Fun times...  If you have spare time.  🙂 

Felixbthe1
Model Citizen / Citoyen Modèle

You would address your concerns to the moderator on the site which is publico Ile.ca.You can also change your plan anytime online,cheers.

jp2
Deputy Mayor / Adjoint au Maire

Have you looked into why your data isn't working? Have you setup APN? Has data ever worked? 

Do you want Data or you just want to change your plan? You can change your plan with your self serve account just ensure you select change plan at next renewal. 

For a credit for the data not working you will need to contact the mods. 

1bb
Great Neighbour / Super Voisin

Hi I pay $47 for my plan, and my data Is not working  for over 10  months and my data is not working how can I get that credit back? and reduce my plan to $35 plan. 

  Thanks

       Blessing E.

 

@1bb Did you get everything figured out?

srlawren
Retired Oracle / Oracle Retraité

@JL9 wrote:

Has that been dealt with and never an issue again?


@JL9 not sure which issue you're enquiring about since you didn't quote the post you were replying to and/or tag the author.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

JL9
Mayor / Maire

Has that been dealt with and never an issue again?

Rockdaddy22
Retired Oracle / Oracle Retraité

Great to see they increased the rewards 🙂

Sharq00
Good Citizen / Bon Citoyen

I think so also, who knows it better but for people actually using it. 

Lochness88
Good Citizen / Bon Citoyen

They might get our newer plans I’m on there 4+2 so 6 gb a month which is a lot I barely use all of it. They don’t have that plan anymore but keep looking every month at there plans and might be one that comes out.

Ehabelgendy10
Good Citizen / Bon Citoyen

Great 

Ehabelgendy10
Good Citizen / Bon Citoyen

I have the same issue 

Felixbthe1
Model Citizen / Citoyen Modèle

Exactly,data is extremely expensive and considered a luxury,well said 🙂

@Simfang187, I've learned a long time ago, how to manage my data, and right now, on my 90 day plan, having 12 GB/90 days, I rarely use 6GB total.

 

I don't do updates via cellular data, I don't stream High Quality music / video, and if I want these things, I do it on WiFi at home, or where ever I can find free WiFi.

 

You don't need more data - you need to manage what you have better.

Simfang187
Good Citizen / Bon Citoyen

I’m just tryna put the word out there that we need more data !!

LEGO
Deputy Mayor / Adjoint au Maire

@Simfang187  What is going on here? Woman Frustrated Are you having conversation by yourself here? Woman LOL

Simfang187
Good Citizen / Bon Citoyen

We need more data 15gb !!!!

Simfang187
Good Citizen / Bon Citoyen

Hey I think we should all contact public Mobile for more data we need 15gb data atleast 5GB is to less !! 

Simfang187
Good Citizen / Bon Citoyen

Yes it would just keep going with public Mobile and I think we should all send email for more data like 15gb would be great 

Simfang187
Good Citizen / Bon Citoyen

Yes it’s an amazing perk getting couple dollars off our monthly bill. But I think we need more data maybe 15gb data plan would be great 

Simfang187
Good Citizen / Bon Citoyen

No you don’t have to keep building it up. It should get the discount off your monthly plan but I think you have to take your card off and when the next monthly due date comes re enter your card info and you should be good to go 

Simfang187
Good Citizen / Bon Citoyen

I think for the next month you should re register your card again. And there shouldn’t be a problem or take off autopayment and when it’s time again. Then put your card in and from there continue with autopay 

srlawren
Retired Oracle / Oracle Retraité

@Blair-bergmann1 wrote:

I have been trying to contact anyone to settle what is going on with my account that has been in limbo for over 6 months now


@Blair-bergmann1 sorry to hear of your trouble.  Please see the instructions above from @jp2.  Contacting the moderators via private messaging as noted there is the only way to get help with your account.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

jp2
Deputy Mayor / Adjoint au Maire

Have you sent a private message to the moderators? 

 

How can you get help with your account, activation, or service?

    • Please contact the Community Moderator Team to get help with you account.
    • They are Public Mobile support employees who can help with your issue (More details).

In your message please include:

    • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

    • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

    • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]
    • Messages are replied to during office hours, in the order in which they are received
    • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
    • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

Blair-bergmann1
Great Neighbour / Super Voisin

I have been trying to contact anyone to settle what is going on with my account that has been in limbo for over 6 months now

Felixbthe1
Model Citizen / Citoyen Modèle

So much better then the other cell phone companies and you are appreciated and rewarded for your loyalty.Public Mobile rocks,this is the way it should be 🙂

Felixbthe1
Model Citizen / Citoyen Modèle

Okfor some reason that message is new in my gmail as of today. I have only been with public mobile just under a year.

srlawren
Retired Oracle / Oracle Retraité

@Felixbthe1 wrote:

*message public mobile team directly 🙂


@Felixbthe1 not needed.  Please see my previous reply 🙂


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Felixbthe1
Model Citizen / Citoyen Modèle

*message public mobile team directly 🙂

srlawren
Retired Oracle / Oracle Retraité

@cindyparmiter @Felixbthe1 

 

FYI @micro-g posted that question 2 days shy of 3 years ago.  I'm pretty sure they have worked out the issue by now, or moved on to another provider.  Thank you for trying to help, but it isn't necessary in this case.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Felixbthe1
Model Citizen / Citoyen Modèle

I am not sure why your credits were not applied to your account.I would

contact the public mobile team on their site and message them correctly.I hope this brings a solution to your problem,have a great day. 🙂

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