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Community Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 25, 2018

 

The Community Reward

 

How does it work?

 

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

 

The following table shows how Community Rewards are allocated:

 1.png

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
463 REPLIES 463

@mikga if on 90 day plan, you get 3 chances at community reward

They do NOT have to be same

It depends on which badge you earn each month

 


@mikga wrote:

I recently saw $2 community reward on my account. I'm on 90 day plan. Does it mean that I only get $2 every 90 days? Can anyone tell me?

Thanks!


It means that your received a total of $2 during the current 90 day period. You may have received $1 for 2 different months, or you may have received the $2 for one individual month.  Community rewards are rewarded monthly based on community participation.  You do not get set amount every 90 days. Members must earn any reward each and every month.

mikga
Great Citizen / Super Citoyen

I recently saw $2 community reward on my account. I'm on 90 day plan. Does it mean that I only get $2 every 90 days? Can anyone tell me?

Thanks!

steven930
Good Citizen / Bon Citoyen

just felt like it will hard to get all those reward

sucharicky
Good Citizen / Bon Citoyen

@canucks4life

 

According to their rewards description:

http://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/m-p/415#M5

 

I believe the community rewards resets to zero for your personal account.  So for example, if you're on a 90 day plan, the rewards program will determine your activity based on the past 3 months.

 

They base this off a "Community Rank" in a couple catagories, Top 25%, 50%, as an example).  Using the table they provided, you'll get scored per month, and given the relative monthly reward tagged on your next reoccuring bill cycle.

 

Hope that helps!

sucharicky
Good Citizen / Bon Citoyen

@micro-g - just wanted to clarify, do you mean you were billed for the 2nd round of payments (assuming you're on the 90 day plan)?

 

The way i understand how public mobile works, is you pay in advance, ie. if you're on the 90 day plan you'd be paying on day 1 of 90 for full amount and reoccuring after every 90 days.

 

If you have a rewards credit, in the rewards tab they have an rough calculation of what you're next payment will look like incl. a deducted credit amount (if you have one).

 

Double check that tab to see if the rewards is still there?

@canucks4life depends when your renewal is

Community rewards always added about same time

 

So it is possible to populate very close to bill date

canucks4life
Town Hero / Héro de la Ville

Does anyone know after 90-day plan renews and community rewards resets zero does accumulation start right away or not until first of next month?

Saray_O
Deputy Mayor / Adjoint au Maire

Hi there @zmawani

 

I took a look at your account and I can confirm that your Community and AutoPay rewards were applied to your account today before your automatic payment went through. The Community reward is applied right before a payment goes through, and it's applied to your account on the following billing cycle after you earned them. 

 

Feel free to send me a message if you have any questions 🙂

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

zmawani
Great Citizen / Super Citoyen

To be perfectly honest, I did not read through this post so I don't know if this has already been answered.

 

I have checked on my account as my auto-pay went through a few days ago for the first time. I had earned some community reward dollars during the previous cycle however, my auto-pay did not take into account this reward. I looked at the icon that shows the total rewards I have accumulated and it shows rewards under both auto-pay as well as the community rewards. The auto-pay rewards were deducted from the total amount owing, but the community rewards were not.

 

Looking at my rewards/amount I will be paying on my future cycle, the auto-pay rewards again shows up, but does not account for the community rewards.

 

Not sure if it is supposed to apply to the past or future payment... Not really sure what is going on...

Rachel7884
Great Neighbour / Super Voisin

It's been a bit since you posted this question, but for a circumstance like that I would contact pm on facebook or email customer support so they could look at your account manually and see what happened.

zhadj030
Mayor / Maire

Man this community just keeps on answering my questions before I even think about them. All you need is just read, and that's it. I love it so far

Rockdaddy22
Retired Oracle / Oracle Retraité
They're trying their best to not leave us in the dark.

Leda
Good Citizen / Bon Citoyen
What announcement you are talking about?

Rockdaddy22
Retired Oracle / Oracle Retraité
Have you read the announcements? @Leda

Leda
Good Citizen / Bon Citoyen
My problem wasn't solved in one week yet, is not normal for me and I'm sure it isn't normal for a lot of others customers eather...
I don't care about having or not a customer service on the phone, but I want my problems and issues to be heard, taken care of, and solved them in a decent time frame... that's all. But looks like nobody is taking care of nothing here. I've been e mailing for days to PM and send more than enough emails... still not an answer received. How it sounds that??? Is not good (is not "working well")...so yea, I was left in total darkness.

@Leda, I do not feel I'm in total darkness.

 

I knew coming in what support would be like, and in experience, I don't need telephone support, nor immediate.  This forum concept works for me, and when there is no propmo, or backlog because of the promo, it works very well.

 

NORMAL times are maximum 2 days resolved.

 

It will return.  I know it.

Leda
Good Citizen / Bon Citoyen

Wow, good information, thank you. Everyone here want to help but not the PM. I can't believe that...what kind of serious company doese that...leaves the customers in total darkness.

srlawren
Retired Oracle / Oracle Retraité

@Leda community badges are technically separate from you actual account.  The community (where we are now) and the self-serve system (selfserve.publicmobile.ca) are separate systems, so the community has no idea if your PM account is active or suspended.  Thus, you can still earn badges.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Rockdaddy22
Retired Oracle / Oracle Retraité
The mods would credit you any lost rewards

Leda
Good Citizen / Bon Citoyen

And how is possible to still get rewarded (I got 3 badges), when on my account it sais suspended account due to insuficient funds (so wouldn't be a good standing account as is required for rewards to be earn)...although the payment was cleared and taken out of my credit card with no problem...

@vgdam if you look at pending rewards it shows how much you have earned. This amount is deducted from your next renewal

vgdam
Good Citizen / Bon Citoyen

I got the top 25% badge last week but i havent received any rewards from it. Anyone know how this works?

MzBlackPearl
Great Citizen / Super Citoyen
This is good to know. I was wondering how it was applied. I think I got a community reward once before.

Lucia2124
Great Neighbour / Super Voisin

Stat is a great incentive!!!! I love PM!!!!

Lucia2124
Great Neighbour / Super Voisin

I lovePM.  The carrier I was using charged me $70 a month for the plan I had and for the same plan with PM I'm only paying $40 a month!! That's a great savings  of $ 30!!!

Lucia2124
Great Neighbour / Super Voisin

Yes it is!!! That's why I switched to PM. Absolutely love the perks ad rewards!!!

firstdataplan
Good Citizen / Bon Citoyen

I like the community reward, keep us all involved.

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