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Good Citizen / Bon Citoyen

Changing a phone plan

Hello,

I have been a long time customer with PM for a while, if we change the phone plan, are we eligible to get the rewards on the monthly invoice? please advise.

Thank you 

Mayor / Maire

Re: Changing a phone plan


@Ththng1 wrote:

Hello,

I have been a long time customer with PM for a while, if we change the phone plan, are we eligible to get the rewards on the monthly invoice? please advise.

Thank you 


Yes all plans are eligible. It gets a little messy with 90 days or 30 days but you're still entitled.

Deputy Mayor / Adjoint au Maire

Re: Changing a phone plan

Are you a legacy customer?  If so, I think you are not eligible for rewards on your current plan.  But if you switch to an in-market plan, you would be eligible for autopay, loyalty, and community rewards.

Good Citizen / Bon Citoyen

Re: Changing a phone plan

Hello,

Thank you for your prompt response.

Mayor / Maire

Re: Changing a phone plan


@Ththng1 wrote:

Hello,

Thank you for your prompt response.


You are welcome.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Oracle

Re: Changing a phone plan

@Ththng1 as stated yes you can switch to any plan and you will become eligable for rewards. You will likely start with 3$ loyalty.

 

To switch you need to call 611 and confirm you want to switch as you will lose 611 call support.

Mayor / Maire

Re: Changing a phone plan

@slash407, legacy and pioneer subscribers are *required* to contact 611 to make the change.  They are asked to confirm they understand that they are switching away from a plan that has voice support, and moving to the online-only support system.

 

 

 

 

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