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Kevy56
Great Neighbour / Super Voisin

Autopay Reward

My wife and I are set up with autopay but we did not receive the $2 discount this month


Accepted Solutions
Triguy
Mayor / Maire

Re: Autopay Reward

Was your account ever suspended ?  Did you recently setup your account ?  If not then submit a ticket to a CSA.

 

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Autopay Reward

Was your account ever suspended ?  Did you recently setup your account ?  If not then submit a ticket to a CSA.

 

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post

CountyDownIeUk
Great Citizen / Super Citoyen

Re: Autopay Reward

Did you just start up? If I recall the $2 off happens on your second payment not on your (first) activation payment. 

 

I see see you are new here, just today. 

Meow
Deputy Mayor / Adjoint au Maire

Re: Autopay Reward

If your accounts are active all the time (no suspension, etc.) then you should receive autopay discount on every bill.

Contact CSA to clarify why are you missing $2 off.

z10user4
Mayor / Maire

Re: Autopay Reward


@Kevy56 wrote:

My wife and I are set up with autopay but we did not receive the $2 discount this month


 @Kevy56 : If you look in your payment history here (not payment card) do you see a line saying autopay reward? Are you thinking maybe seeing it on your payment card as all in as opposed to pre-tax shown here is indicating that you have to pay tax.

Meow
Deputy Mayor / Adjoint au Maire

Re: Autopay Reward

On every renewal PM sends SMS stating how much rewards have been applied to your account.

What your SMS says?

S--S
Mayor / Maire

Re: Autopay Reward

@Kevy56 

you set up autopay go sign in to Self-Serve, to review your account, if you found at Available Funds: $$ 

 for next bill cycle the will take it from there automatically,

and when you review your account,

at

  • My Rewards
  • AutoPay Reward ($2) 
  • do you see that !! 

 

if not in your account then you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account number, 
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

 

 

hTideGnow
Mayor / Maire

Re: Autopay Reward

@Kevy56   Did you just activated? If you selected Autopay during activation, then you will get the $2 back on the 2nd month (with the 2nd month $2 discount, for that 2nd month, you will have twice the autopay discount)

 

if you activate, then setup Autopay after, then you only get the Autopay discount on the following month.

 

 

t_p
Town Hero / Héro de la Ville

Re: Autopay Reward


@Kevy56 wrote:

My wife and I are set up with autopay but we did not receive the $2 discount this month


@Kevy56 

How long have your accounts been opened? Have you received rewards in previous months? If so, have you changed plans or suspended your accounts recently? Those situations could affect automatic applications of rewards to your accounts. Contact CS to have it checked and applied manually.

If you just recently set up autopay, you'll get the rewards credited at the next plan renewals.

Kevy56
Great Neighbour / Super Voisin

Re: Autopay Reward

I've checked my account online.  It shows available funds $0.00  The relevant section shows that I am set up for auotpay but there was no discount or credit applied to either my account or my wife's.  This is our 2nd month with Public Mobile.  On our first month, we received the autopay discount but this month we did not.

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