Hi @DeniseGuib, texting *611, to the best of my knowledge, is not a valid means of contacting Public Mobile for assistance. Did you happen to send @Mary_M the information she needs to help resolve the issue? If you're not sure how, I have linked instructions in the italics text at the bottom of this reply.
I just switched my credit card in autopay, I see that the rewards is now $0, is there a delay in terms of having the system update that I should be getting a reward for autopay? If so, when should I see this updated?
Thanks for letting us know about your autopay issue! I'll be glad to assist you.
What we usually recommend is simply to turn off autopay and then turn in back on again. You should see your reward appear then!
If you still experience the same issue after trying that, please send me a private message with your phone #
i hv number xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx , stopped working due to card information , want to update card information and pay bill
@avtar sign into your self-serve account via this link (or the My Account link at the top of this page), click on the Payment tab, then scroll down to find the orange text that says Manage my Card and click it, then click on Replace this card in orange text again, and fill in your new credit card info.