AutoPay Reward

[Jonavin]

So no reward for your first payment when you first register?

[IWIK]

No, reward when the autopay actually happens

[Shahin]

I dont receive AutoPay reward ever. I am with public mobile since 2015 setember on monthly plan and my credit card is registered for auto pay. I never get any reward.

[Saray_O]

Hi @Shahin, 

Could you send me your Public Mobile phone number through a private message? I will look into this,

Thank you,

Saray 

[ra1]

I have been using Public mobile for more than 2 years but i am not getting any rewards. Recently i changed to Autopay but i am not receiving any rewards. Please check and suggest me so i will keep using public mobile.

[Rockdaddy22]

If you've been with Public Mobile for 2 years you might be on an old grandfathered plan, if so, you wouldn't be eligible for rewards. I'll have to find the exact dates. Of course if you've since switched to a newer plan, you'd be eligible.

[Rockdaddy22]

Only Public Mobile customers (i) on Rewards eligible plans, and (ii) who have active accounts in good standing:

Rate Plan eligibility:
All in-market plans as of January 27, 2015 are eligible for Rewards except for the 10-day plans that are not eligible for Rewards. Plans offered during between May 9, 2014 and January 27, 2015 are no longer in market and not eligible for Rewards.
Customer status eligibility:
Your account must be active and in good standing in order to earn Rewards. This means that your account cannot be in suspended (due to non-payment or if you suspended your service yourself due to lost or stolen phone) or deactivated status. For example, if you receive your Rewards and then go into expired status immediately after because you did not make a payment on time, you will not be able to use your Rewards. The Rewards can only be used once you add sufficient funds to your account to pay for you plan and become active again.

Copied from community thread

[Mark2en]

Correct!

[Mark2en]

It's correct!

[Rockdaddy22]

It definitely is 🙂