cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

help please

i tried to change my # and now my phone is disconnected. cant use phone to call anywhere. was trying to port from old provider. can the store kiosk guys solve tech issues?


Accepted Solutions
Highlighted
Mayor / Maire

Re: help please

You will probably need to contact a moderator.

 

private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.

 

[Wrong info struck through as procedure has been modified ….. Luddite]

 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: help please

You will probably need to contact a moderator.

 

private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.

 

[Wrong info struck through as procedure has been modified ….. Luddite]

 

View solution in original post

Highlighted
Great Citizen / Super Citoyen

Re: help please


@ilikepubmobile wrote:

i tried to change my # and now my phone is disconnected. cant use phone to call anywhere. was trying to port from old provider. can the store kiosk guys solve tech issues?


Restart your phone and check what phone number shows up under your SIM settings. After portiing, you should be able to make out-going call right away. Incoming call might take a while as you need to wait for porting to complete.

Highlighted
Town Hero / Héro de la Ville

Re: help please

try "lost and stolen" on your account. 

Highlighted
Mayor / Maire

Re: help please


@ilikepubmobile wrote:

i tried to change my # and now my phone is disconnected. cant use phone to call anywhere. was trying to port from old provider. can the store kiosk guys solve tech issues?


@ilikepubmobile  I'm assuming that you already had a temp number setup with Public Mobile when activating your card? I'm also assuming that when you started the port your account with the previous provider was active. Is that correct?

 

The first thing to try is to restart your phone and see if you can call out. If not, then try using your old sim from the previous provider and also sent a message to the moderator team as per the previous posts above. If there is a problem with the port the moderators will reply back via a private message and help you resolve the problem.

Highlighted
Good Citizen / Bon Citoyen

Re: help please

Store guy told me you wont get help from the store, no customer services by phone.  Only way is to log in the internet.  Dont forget your password, expecially when you want to cancel your mobile service auto pay.

Highlighted
Mayor / Maire

Re: help please

@Grace2019, the store guy was correct, he (or she) is not to support end users further than allowing them to signup with Public Mobile, and selling a SIM card, and possibly getting the account activated in store.

 

There is customer support here, and the first level is the Community Forum.  We are all members, who try to assist with each issue, and we do that by asking questions to determine what exactly the issue is and if possible provide that solution immediately.

 

If it's an account issue (such as this most likely is), we will advise contacting the Moderator-Team.

 

We are mostly customers in the forum and many of us known how to get solutions for you quickly.

Need Help? Let's chat.