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Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?


@Poogzley wrote:

@nwahkan wrote:

becuase the people instore are not going to get theirs shipped to them where as online they will have to get it ship.

secondly if it was free online people would just be taking SIM cards not because they need it but just for fun 


@stonechucker wrote:

@Poogzley, Public Mobile can not send you a SIM after you register, as the sim activation is the first step.

 

Ebery carrier should be putting the cost of the SIM into the plan cost, and not charging extra.  In order to have service, you need the SIM to connect.  No, SiM, no plan, no customer, no money for the carrier.

 

We all need to stand up and make business respect us.


The SIM could be shipped out free after you pre-pay your first month


@Poogzleyas it currently is set up, the SELF-SERVE account can not be created without the verification 6-digit pin from registering the SIM.  You MUST have the SIM first.  There is no other way.  The SIM activates the phone number, the phone number is the first step of the self-serve setup.

1vk
Good Citizen / Bon Citoyen

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

I purchased and activated my sim card in store kiosk and I was charged $10 plus tax the same as if it was purchased on line. Only difference was that I received 1000 pc points that=$1.

 

Mayor / Maire

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

@1vk hi sometimes certain retailers have in store specials but not all the time it would be up to you to check ahead of time to be sure

1vk
Good Citizen / Bon Citoyen

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

Actually when I was getting my PM sim sales person in kiosk was trying to direct me to purchase freedom mobile sim rather...maybe they have more commmission from them, but I still think PB was better deal.

Mayor / Maire

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

@1vk  yea they probably do get a better commission welcome to PM

Great Citizen / Super Citoyen

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

I got a free sim on July 3 for me and a free sim for my Dad on July 9, both at a PM kiosk at Richmond Centre (BC).  I just stopped by the kiosk today and spoke with the sales rep.  There were 3 of them.  They told me the free sim at this location and Metrotown was a temporary local promotion and may end on July 31.  So free sims may not be everywhere nor all the time.

 

I asked the sales rep what kind of support they could provide me in the future. They said they deal usually with any activation, porting and add-ons and associated problems. They would do whatever they could to resolve any problem that I may have. One rep said he had a number to call in for additional help.  The other rep said that all they are supposed to do is do what they can on the website (which knowledgable customer could do on own) and then refer the customer to the forum if problem could not be resolved. 

 

 The PM kiosk sales rep do not get paid by commission.  The sales rep said "if I was paid on commission, I would not be just standing here playing on my phone". So think of the kiosk sales rep like a glorified "oracle" that is paid an hourly wage instead of in bravos.  And remember that these guys are doing dozens of activations per day so they have a lot of on hand experience and presumably training.

 

I would note that the PM kiosk reps only sell PM plans.  Before getting my sim at the kiosk, i had gone to London Drugs which would have charged $10 for the PM sim which would have included the account setup set and activation by the London Drugs sales rep.  But when I tried to buy at that time the London Drugs rep advised me not to buy PM but to go with Chatr because it had the better plans. Hmmm.That put off me off and made me go to the kiosk instead.  Glad I did.  The kiosk guys were so helpful especially on the second account for my Dad when the PM website was acting up.  I just bought a voucher for the $10 plan and left the rep to deal with the wonky server over the next few hours.  He called me when the activation was completed.

 

The PM kiosks are a loss leader promotion for PM.  They are a physical presence in a mall amongst other cellular providers.  If you are lucky enough to have one nearby, take advantage of the guys working there.  Otherwise, they are just going to stand around playing with their phones.

Great Citizen / Super Citoyen

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

I think the mods won't have the power to decide that.

 

That decision would probably come from the bigwigs upstairs.

 

But good point though.  If they can differentiate that you did your account online and bought your sim for $10+tax, it would be refreshing to see them credit the amount back.

 

BUT the free sim is a limited time promotion (when last time I talked to the people from the Public Mobile kiosk).  So maybe its just something to drum up LOCAL sales for them.

Great Citizen / Super Citoyen

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

I just walked by the Richmond Centre (BC) PM kiosk.  The free sim promotion is officially over.

 

I still recommend new activations go to a PM kiosk (I am talking about a dedicated kiosk, not a retail store like London Drugs selling PM).  The guys working at the PM kiosk are paid by the hour and not by commission.  I found that they were very helpful in explaining the plans, charges etc. and can deal with any activation problems.  It does not cost any more than doing it yourself and they know what they are doing. If you do not have a referral, the PM salesperson will provide you one so that you get the $10 credit.

Good Citizen / Bon Citoyen

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

The current extra $10 for referee, $10 for referer is nice, at last get something instead of just $1 every month.

https://productioncommunity.publicmobile.ca/t5/Announcements/Extended-to-Oct-6-Get-an-extra-10-Credi...

Mayor / Maire

Re: Why is it that people who activate instore get a free SIM but those who activate online pay 10$?

PM SIM cards were free a couple years ago. $0, free shipping (Canada Post, usually 2-5 days), no hidden (Activation) fees. 

But most of these SIMs (PM says at least 65%) weren't being activated... they were just forgotten, lost, or wasted. 

Savvy PM folks would order a few extras - made it easy to score referrals, made it easier to troubleshoot and fix some issues. 

But savvy and unethical folks were reselling (a lot of) these free SIMs on ebay... effectively taking money out of the pockets of PM or PM customers... and PM didn't officially comment on that but it was the final straw. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Seeing-our-SIM-cards-waste-away-made-us...

 

Then PM SIM cards cost $5. Now they're $10. PM often runs flash promos which offer a free SIM (and one month free on Plan or $20 credit or somesuch) but you still have to pay that $10 up front. They even charge for replacement SIMs now - in case you need to replace your phone after it exploded or fell into the toilet or whatever - even though they never did before.